Customer Experience

16 Simple Things to Say to Customers at Work (And Some You Shouldn’t)

Why every word counts in customer service Customer service upholds brand loyalty and customer ...

Gordon Polovin

July 21, 2025 | 10 MIN READ

Employee Engagement

The Path to Organizational Success: Employee Empowerment Explained

Terry was incredibly excited about a new blender they had ordered. Unfortunately, it arrived br...

Disha Sanghvi

July 21, 2025 | 12 MIN READ

Employee Engagement

5 Communication Styles in the Workplace You Need to Know

If there was one thing you could do to improve your workplace culture, what would it be? Per...

Ruma Malia

July 30, 2024 | 10 MIN READ

Employee Engagement

Professional Development

Making Decisions at Work: When Going Solo Makes Sense

When it comes to making decisions at work, a lot can be said for group decision making. We rece...

Jenn Goddu

June 5, 2024 | 5 MIN READ

Customer Experience

Crisis Management: How to Rebuild Trust After a Setback

In the dynamic landscape of business, trust is the cornerstone of successful relationships betw...

Cherie Foo

June 11, 2024 | 8 MIN READ

Customer Experience

Market Research

DEI in Marketing: Inclusive Holiday Campaigns

Jamie is a conscious consumer in her personal shopping. When tasked with finding a new IT suppo...

Jenn Goddu

November 15, 2023 | 6 MIN READ

Employee Engagement

General

GIFs That Keep on Giving Positive Corporate Culture

To start with, you should know that I’m on team “gif” versus “jiff”. Wordplay and bey...

LeTeisha Newton

November 9, 2023 | 11 MIN READ

Best Practices

Customer Experience

Employee Engagement

The Importance of Transparency in CX and EX

Trust is the cornerstone of any successful organization. But in the digital era it is also incr...

Jake Burgess

March 28, 2024 | 5 MIN READ

Best Practices

Customer Experience

Why Global Companies Need Multilingual Surveys

In today's global markets, many companies do business all around the world - which means workin...

Gordon Polovin

September 13, 2023 | 8 MIN READ

Best Practices

Customer Experience

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...

Jenn Goddu

April 6, 2023 | 6 MIN READ