Customer Experience

General

The Short on Reviews: How Strangers Drive Our Decisions

Why do online reviews matter? Anyone who has ever read online reviews when considering a purcha...

Chris Huang

November 17, 2020 | 5 MIN READ

Customer Experience

Round Out Your CX Program with Closed Loop Feedback Management

What? Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...

Kendall Place

May 6, 2021 | 4 MIN READ

Customer Experience

The Best Ways to Collect Customer Feedback

Why care? Organizations spend billions of dollars every year on digital technology apps that a...

Gordon Polovin

November 30, 2020 | 9 MIN READ

Customer Experience

8 Do’s And Don’ts of Live Chat Support

Providing an excellent customer experience (CX) is key to running a successful business. 73% of...

John Allen

March 15, 2024 | 8 MIN READ

Customer Experience

Customer Service Skills in 2025 and Beyond

What are customer service skills? Every business today that’s into making the customer exper...

Gordon Polovin

December 17, 2024 | 9 MIN READ

Customer Experience

How do customer touchpoints drive marketing strategies in a competitive environment?

What is a customer touchpoint? Imagine this—you leave by car from your home in Boca Raton. Y...

Gordon Polovin

May 26, 2023 | 9 MIN READ

About Sogolytics

Ticket to the Future: Smarter Feedback Management

Ticketing systems are nothing new. It’s easy to envision pulling a ticket at the deli counter...

Sacha Gragg

October 22, 2020 | 3 MIN READ

Customer Experience

Feature Focus

Crash Course: Key Driver Analysis

You’ve heard it countless times, but I’ll say it louder for the people in the back: Custo...

Kendall Place

May 26, 2023 | 5 MIN READ

Customer Experience

How the Coronavirus Crisis is Impacting the Rise of Online Business

Over the spring months of 2020, the world faced an unparalleled crisis. The coronavirus pandemi...

Jake Burgess

September 30, 2020 | 5 MIN READ

Best Practices

Customer Experience

Market Research

Do You (Really) Have a Customer Experience Strategy?

If the C-suite asked to see your customer experience strategy, what would you share? Do you hav...

Kathy Edens

September 28, 2020 | 6 MIN READ