Customer Experience

Survey Types

5 Key Questions: External Communication Audit

Once you’ve got your own house in order, it’s time to turn from the internal to the externa...

Melissa Krut

March 16, 2023 | 5 MIN READ

Best Practices

Customer Experience

Feature Focus

Automation Nation: Are you working harder than your software?

There’s no denying that the business world has evolved rapidly in the last five to ten years....

Cherie Foo

May 6, 2021 | 5 MIN READ

Customer Experience

Real Estate

Measurably Better Resident Satisfaction: A Success Story

We love client success stories. After all, if our clients aren’t successful, we’re not s...

Melissa Krut

May 6, 2021 | 1 MIN READ

About Sogolytics

Showing Gratitude To Your Customers: A Handy Guide

At the heart of every business lies its customers -- and it’s safe to say that no business ca...

Cherie Foo

October 22, 2023 | 5 MIN READ

Customer Experience

In Support of After-Sales Support

If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...

Cherie Foo

March 29, 2024 | 5 MIN READ

Customer Experience

Onboarding 101: Why Customer Onboarding Matters More Than You Think

Many companies are guilty of not having any proper procedures in place when it comes to onboard...

Cherie Foo

October 12, 2021 | 5 MIN READ

Customer Experience

Employee Engagement

Employee Engagement: Enhancing Customer Experience from the Inside

If there’s one thing we’ve learned since the economic collapse ten years ago, it’s that b...

Jake Burgess

September 20, 2019 | 6 MIN READ

Customer Experience

Online Reviews Heat Up Summer Business

[caption id="attachment_4866" align="alignright" width="200"] If online reviews drive choice, w...

Melissa Krut

May 6, 2021 | 3 MIN READ

Customer Experience

What You Don’t Know Can Hurt You: The Value of Customer Feedback

For many companies, collecting customer feedback is an afterthought. After all, companies exist...

Sogolytics

June 1, 2020 | 3 MIN READ

Customer Experience

9 Signs Customer Experience Counts

If you've been thinking that CX is just a trendy acronym that will go away, think again: Eviden...

Sogolytics

May 6, 2021 | 1 MIN READ