Results for : healthcare

Why Planned Online Reputation Management in Healthcare is Important

Let’s face it: In today’s world, information is king. Post-pandemic, many professionals are working from home, organizations have had to change their business models, and the internet has become our connection to the world. And although managing an online reputation has always been important, it's now more important than ever.…

How Employee Grief May Affect the Patient Experience

“The health and well-being of the patient will be my first consideration,” is part of the revised Declaration of Geneva, which many doctors swear to along with the Hippocratic Oath. That brief statement has defined the medical profession's statutes and what doctors represent in society, as well as their obligation…

The Patient Experience and Grief

Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husband’s failing health. She's been asked this question many times before, and has always smiled and replied, “We’ve got this!” Today, she informs her doctor between sobs that her husband passed just a few weeks before, and…

How Employee Engagement Can Foster a Better Patient Experience

Ready for a check-up on the service you provide? We've recently discussed the importance of understanding the differences between voice of the patient, patient satisfaction, and patient experience to know what really matters. (Catch up here!). Now it’s time to delve deeper into the metrics you can change to help improve…

Patient Voice, Patient Experience, or Patient Satisfaction: Understanding What Really Matters

Dr. Gregory House of the popular medical drama House is brilliant at deducing difficult-to-diagnose disorders like a triage-intense Sherlock Holmes. Through acerbic wit and follow-the-leader games with his team, House provides entertainment and revolutionary care. All of this despite having a bedside manner that leaves much to be desired. His…

Proactive Reputation Management in Healthcare

Restaurants, retail, or healthcare — it seems no one is safe from the wrath or reward of online reviews. But whether you have a satisfied customer or a frustrated patient, you can effectively manage your online reputation by getting ahead of the digital feedback wildfire that can likely spread from…

Strange Days: Dealing with COVID-19

With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, it can be difficult to know what to believe and how to respond. Still, this is the time to reach out, so that’s exactly what we’re doing.   Connection While modern technology boosts our connectivity, we’re…

Customer Experience Lessons From the Healthcare Sector

If your business thinks customer experience efforts are too expensive, consider what it costs not to prioritize customer experience. In 2015, American businesses lost $62 billion annually due to poor customer experience. Among the reasons cited were a feeling of being unappreciated (cited by 49% of customers), unhelpful/rude staff (37%),…

Behind The Numbers Podcast: Episode 2

It's podcast time again! In the second episode of our Behind The Numbers podcast, we speak with Nejla Liias, president and founder of Global Health Visions. GHV, a women-owned business that works across a range of health and development issue areas with the aim of improving the lives of individuals…

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