Feature Focus

Survey Types

Policymaking: Why Trade Associations Need Real-Time Public Sentiment Data

No matter your organization, the right data can make the difference between good and bad decisi...

Gordon Polovin

April 21, 2025 | 8 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Customer Experience

Employee Engagement

AI and EX: The Power Couple Behind Exceptional CX

Gabriel was working on replying to customer complaints and queries, but the workload was simply...

Disha Sanghvi

August 30, 2023 | 7 MIN READ

Best Practices

General

Best Practices for Analyzing Data

Bailey works in a “data-driven organization.” Who doesn’t these days? Yet, Bailey struggl...

Jenn Goddu

September 13, 2023 | 6 MIN READ

Customer Experience

5 Ways Sentiment Analysis and NLP are Critical

Sogolytics · 5 Ways Sentiment Analysis and NLP are Critical | Sogolytics BlogCast Onl...

LeTeisha Newton

April 4, 2023 | 5 MIN READ