Customer Experience

Travel and Hospitality

Mapping The Guest Journey: How CX Leaders Track and Manage Metrics

When you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge...

Ruma Malia

September 11, 2024 | 8 MIN READ

Employee Engagement

Travel and Hospitality

Under Pressure: How Rising Guest Expectations Impact Employee Churn

Ahh, summer vacation. The chance to get away from it all... unless you work in the hospitality ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Customer Experience

Technology

Travel and Hospitality

Top Ways AI is Transforming Guest Experience: Lessons to Take Home

What do frequent flyer Alex, pan-US corporate sales head Meisha, and fashion model Nikita have ...

Ruma Malia

September 11, 2024 | 8 MIN READ

Customer Experience

Travel and Hospitality

Leisure Travel Expectations for 2024

What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...

Gordon Polovin

January 20, 2025 | 6 MIN READ

Best Practices

Customer Experience

6 Ways to Elevate Travel and Hospitality CX

Travel can be a transformative experience, bringing people closer to their inner selves with ev...

Disha Sanghvi

June 27, 2023 | 6 MIN READ

Best Practices

Customer Experience

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious....

Cherie Foo

November 15, 2022 | 7 MIN READ

Best Practices

Customer Experience

Travel and Hospitality

Listening to Traveler Feedback Today is Key to an Airline’s Success Tomorrow

It’s no secret that the aviation industry has been one of the sectors most impacted by the CO...

Natasha Safronova

July 21, 2022 | 4 MIN READ

Customer Experience

Jet, Set, Go! Customer Experience in Travel and Tourism

Wanderlust is in the air. The world is ready to travel, and with changing travel guidelines in ...

Disha Sanghvi

February 23, 2024 | 5 MIN READ