Results for : Travel customer experience

6 Ways to Elevate Travel and Hospitality CX

Travel can be a transformative experience, bringing people closer to their inner selves with every new adventure. Travel gives people a break from the everyday, empowering them to explore the world on their terms and indulge the nomad within. Whether you’re traveling for business or pleasure, you’ll notice that travel…

The Staying Power of Hospitality Reviews

Regardless of which industry you work in, reviews are good for business—that much is obvious. Online reviews influence purchase decisions—just imagine you're looking to buy a new phone. Wouldn't you first research what people are saying about the brand online? Reviews give you an idea of what to expect, helping…

Listening to Traveler Feedback Today is Key to an Airline’s Success Tomorrow

It’s no secret that the aviation industry has been one of the sectors most impacted by the COVID-19 pandemic. Unprecedented health and safety concerns in combination with travel restrictions resulted in air traffic coming to a standstill and passengers deserting airports for several months. On top of that, Russian aggression in…

Jet, Set, Go! Customer Experience in Travel and Tourism

Wanderlust is in the air. The world is ready to travel, and with changing travel guidelines in place, this is becoming increasingly possible. The travel and tourism industry was significantly disrupted in 2020. With COVID restrictions clamping down on travel, all the usual predictions went out the window and instead…

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