Enterprise Feedback

SogoCore

Get results with advanced analytics and customization 

Customer Experience

SogoCX

Reduce churn and grow loyalty by tracking key metrics along the customer journey 

Help Desk Ticketing

SogoConnect

Close the loop quickly with streamlined feedback monitoring and management

Employee Experience

SogoEX

Check employee pulse, boost engagement, and strengthen your culture

Why SogoCore

Ask the right questions and get the answers you need with the most secure and collaborative feedback platform on the market featuring powerful logic, sophisticated analytics, and built-in automation and integration.

Powerful logic
Omnichannel feedback
Built-in reports
Self-scoring assessments
Advanced analytics
Automation and integration

Awards and recognition

Why SogoCX

Business growth requires loyalty, and tracking satisfaction and other key metrics enables you to better understand and serve your customers. Monitor and analyze CX at every stage of the customer journey, drilling down on key segments and drivers to enable action and power decisions.

Interactive, customizable dashboard
Customer journey mapping
NLP & Sentiment analysis
Key driver analysis
Predictive analytics

Awards and recognition

Why SogoConnect

Keep your community connected and your team accountable with a customized solution that brings together feedback and conversations from across numerous channels, directs follow-up efficiently, and makes it easier to track and escalate critical conversations quickly.

Collaborative internal workflows
Customer satisfaction tracking
Key metrics, reports, dashboards
Omnichannel listening
Critical alert triggers
Closed-looped feedback
Customer service

Awards and recognition

Why SogoEX

Ad hoc or once-a-year surveys won’t cut it. Improving employee experience requires consistently monitoring trends, deep-diving into key drivers that impact engagement, and exploring opportunities for development with powerful and insightful analytics. Do your solutions keep up with your team?

Surveys
Pulse checks
eNPS
360s
Automated workflows
Real-time insights
Presentation-ready engagement reports
Intuitive analytics

Awards and recognition
Tailored
Solutions
Automated
workflows
Third-party
integrations
Guaranteed
Data Security
Unmatched
24/7/365 Support

Client

Company Size

Industries

Customer Since

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