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clients left a competitor for us
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Enterprise Feedback
SogoCore
Get results with advanced analytics and customization
Customer Experience
SogoCX
Reduce churn and grow loyalty by tracking key metrics along the customer journey
Help Desk Ticketing
SogoConnect
Close the loop quickly with streamlined feedback monitoring and management
Employee Experience
SogoEX
Check employee pulse, boost engagement, and strengthen your culture
Why SogoCore
Ask the right questions and get the answers you need with the most secure and collaborative feedback platform on the market featuring powerful logic, sophisticated analytics, and built-in automation and integration.
Powerful logic
Omnichannel
feedback
Built-in reports
Self-scoring assessments
Advanced analytics
Automation
and integration
Awards and recognition
Why SogoCX
Business growth requires loyalty, and tracking satisfaction and other key metrics enables you to better understand and serve your customers. Monitor and analyze CX at every stage of the customer journey, drilling down on key segments and drivers to enable action and power decisions.
Interactive, customizable dashboard
Customer journey mapping
NLP & Sentiment analysis
Key driver analysis
Predictive analytics
Awards and recognition
Why SogoConnect
Keep your community connected and your team accountable with a customized solution that brings together feedback and conversations from across numerous channels, directs follow-up efficiently, and makes it easier to track and escalate critical conversations quickly.
Collaborative internal workflows
Customer satisfaction tracking
Key metrics, reports, dashboards
Omnichannel listening
Critical alert triggers
Closed-looped feedback
Customer service
Awards and recognition
Why SogoEX
Ad hoc or once-a-year surveys won’t cut it. Improving employee experience requires consistently monitoring trends, deep-diving into key drivers that impact engagement, and exploring opportunities for development with powerful and insightful analytics. Do your solutions keep up with your team?
Surveys
Pulse checks
eNPS
360s
Automated workflows
Real-time insights
Presentation-ready engagement reports
Intuitive analytics
Awards and recognition