Jake Burgess
Jake is the words and grammar guy. Before putting pen to paper, Jake likes to walk a few miles in his audience’s shoes: he has now amassed an extensive collection including flip flops, soccer cleats, and stilettos.
Jake Burgess's Articles
4 min read
Best PracticesImportance of Data Literacy in HealthcareAs the healthcare industry becomes increasingly data-driven, data literacy has become increasingly important. At almost every level, today's health workers must be able to understand ...6 min read
Best PracticesLeveraging Data to Reduce Employee BurnoutBurnout is the physical, emotional and mental exhaustion caused by prolonged stress and overworking. We've all heard of it, and it's likely that many of ...4 min read
Best PracticesLooking Back: Measuring Company SuccessWhen trying to evaluate “success,” there are a million different key performance indicators (KPIs), stats, and figures that companies can use as yardsticks. It’s easy ...5 min read
Best PracticesEX Metrics That Matter: Are You Delivering?Unlike with customer experience, it’s a bit harder to tie employee experience directly to overall business performance. Yet, its connection to organizational growth is undeniable. ...4 min read
Best PracticesDid You Deliver on CX Last Year?The new year is filled with a rush of excitement, as companies set new targets and plan the path ahead. But even as the wheels ...6 min read
Best PracticesHow Are Parents Treated at Work? A 60-Year Work in ProgressThe road to well-paid work, equal opportunities, and workplace respect for women has been paved by countless struggles. Today, while women are achieving success in ...5 min read
Best PracticesWord of Mouth: The Sales Channel for ParentsPutting aside its dubious morality, advertising directly to children is an incredibly powerful sales tactic. And if you Google "how to sell to parents," most ...4 min read
Best PracticesDo Parents Make Better Employees?Working parents have long been considered a liability compared to their independent, committed, and childless colleagues. Even today, working moms especially face discrimination as a ...5 min read
Best PracticesCompanies Supporting New Dads WinThe age of ubiquitous breadwinning dads and stay-at-home moms is largely in the past. More and more women are becoming primary earners, support networks at ...5 min read
Best PracticesDo Businesses Need a Chief Experience Officer (CXO)?It's clear that being a truly customer-first business brings tremendous benefits in terms of customer loyalty, retention and market share. As a result, the transition ...