Jake Burgess
Jake is the words and grammar guy. Before putting pen to paper, Jake likes to walk a few miles in his audience’s shoes: he has now amassed an extensive collection including flip flops, soccer cleats, and stilettos.
Jake Burgess's Articles
6 min read
Customer ExperienceUncovering the Silent Majority: Gleaning Insights from Non-Vocal CustomersMost brands have begun to realize that customer feedback is essential for business growth. It unlocks new potential in product development, customer service, marketing, and ...5 min read
Best PracticesMaximize Retention: Data-Driven HR StrategiesReplacing employees is expensive. For skilled salaried workers, the candidate search can take months, and the impact on productivity alone can be ruinous. The best ...5 min read
Best PracticesHow Feedback Can Boost Loyalty in HealthcareWe live in the review era. Most of us check online reviews before going to a physician, and often go by what it says online. ...4 min read
Customer ExperienceHow HR Leaders Use EQ to Improve CXEmotional intelligence has gained increasing attention in the field of HR leadership over the past decade, and many companies are actively working to develop emotional ...4 min read
Best PracticesImportance of Data Literacy in HealthcareAs the healthcare industry becomes increasingly data-driven, data literacy has become increasingly important. At almost every level, today's health workers must be able to understand ...6 min read
Best PracticesLeveraging Data to Reduce Employee BurnoutBurnout is the physical, emotional and mental exhaustion caused by prolonged stress and overworking. We've all heard of it, and it's likely that many of ...4 min read
Best PracticesLooking Back: Measuring Company SuccessWhen trying to evaluate “success,” there are a million different key performance indicators (KPIs), stats, and figures that companies can use as yardsticks. It’s easy ...5 min read
Best PracticesEX Metrics That Matter: Are You Delivering?Unlike with customer experience, it’s a bit harder to tie employee experience directly to overall business performance. Yet, its connection to organizational growth is undeniable. ...4 min read
Best PracticesDid You Deliver on CX Last Year?The new year is filled with a rush of excitement, as companies set new targets and plan the path ahead. But even as the wheels ...6 min read
Best PracticesHow Are Parents Treated at Work? A 60-Year Work in ProgressThe road to well-paid work, equal opportunities, and workplace respect for women has been paved by countless struggles. Today, while women are achieving success in ...