Jake Burgess
Jake is the words and grammar guy. Before putting pen to paper, Jake likes to walk a few miles in his audience’s shoes: he has now amassed an extensive collection including flip flops, soccer cleats, and stilettos.
Best Practices
How Businesses Should Navigate Social Media in 2026
Social media is no longer social. The big names like Instagram, Facebook and TikTok have evolve...
Jake Burgess
September 9, 2026 | 5 MIN READ
Best Practices
How Employees Can Transform Brand Awareness
LinkedIn is more than just a professional networking site. It’s a powerful brand awareness to...
Jake Burgess
December 11, 2023 | 5 MIN READ
Best Practices
Digital Transformation in People-Centric Industries
Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...
Jake Burgess
October 9, 2023 | 5 MIN READ
Best Practices
The Importance of Transparency in CX and EX
Trust is the cornerstone of any successful organization. But in the digital era it is also incr...
Jake Burgess
March 28, 2024 | 5 MIN READ
Best Practices
Walking the Remote Work Tightrope: How to Keep Your Company Balanced
Remote work is here to stay. The arguments have been made and the benefits of flexible working ...
Jake Burgess
August 15, 2023 | 5 MIN READ
Best Practices
The Leadership Dilemma: Promoting Tenure Over Talent
We’ve all seen it happen. A new management position opens up within the company. After a coup...
Jake Burgess
July 27, 2023 | 5 MIN READ
Best Practices
The Skills Race: How to Train Hard & Soft Skills in a Rapidly Changing World
The world is changing fast. The astonishing rate of new technology adoption means employees mig...
Jake Burgess
April 15, 2026 | 5 MIN READ
Best Practices
Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers
Most brands have begun to realize that customer feedback is essential for business growth. It u...
Jake Burgess
May 22, 2023 | 5 MIN READ
Best Practices
Maximize Retention: Data-Driven HR Strategies
Replacing employees is expensive. For skilled salaried workers, the candidate search can take m...
Jake Burgess
September 9, 2026 | 5 MIN READ
Best Practices
How Feedback Can Boost Loyalty in Healthcare
We live in the review era. Most of us check online reviews before going to a physician, and oft...
Jake Burgess
March 27, 2023 | 5 MIN READ
