• Company
  • Sales  +1 (800) 646-0520
  • Contact Us
  • Login
Sogolytics Logo Sogolytics Logo Sogolytics Logo Sogolytics Logo
  • Products
    •  
        • Enterprise Feedback
        • Customer Experience
        • Employee Experience
        • Online Survey Tool (DIY)
        • Managed Services
        Products
        See all Products
        Explore SogoSurvey
        All plans have same awesome features!
        Plans differ only by responses, emails, and usage limits.
        Survey Design
        Build faster with intuitive survey creation options.
        Survey Distribution
        Publish, track delivery, and collect answers.
        Survey Participation
        Engage your audience to boost response rates.
        Reporting
        Turn results into reports you can share in minutes.
        Data Management
        Control your data in the format of your choice.
        All Features
        Explore our toolbox of powerful features.
        Every plan includes all Pro Max features!
        About
        SogoSURVEY

        Related Resources

        Security Automation & Integration
        Explore SogoCore
        Step up with our advanced survey solution.
        Take a Tour
        Our all-in-one platform simplifies project flows.
        Mobile App
        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        About
        SogoCORE

        Related Resources

        Security Automation & Integration
        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        About
        SogoCX

        Related Resources

        Security Automation & Integration
        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        About
        SogoEX

        Related Resources

        Security Automation & Integration
        Explore Managed Services
        We manage your research from survey design to insights.
        Managed Survey Projects
        Survey Design Services
        Survey Panel Services
        K12 Managed Research
        Welcome
        TO sogolytics

        Related Resources

        Security Automation & Integration
      • Enterprise Feedback
        • Enterprise Feedback
        • Take a Tour
        • Mobile App
        • Poll Maker
        • Form Builder
        • Assessment
      • Customer Experience
        • Customer Experience Overview
        • Omnichannel Experience
        • Voice of Customer
        • Customer Analytics
        • Ticketing
        • Customer Journey
        • Alerts and Action
        • Net Promoter Score (NPS)
      • Employee Experience
        • Employee Experience Overview
        • Employee Engagement
        • Employee Pulse
        • HR Analytics
        • Employee Journey
        • Employee 360 Feedback
        • Candidate Experience
        • Employee Wellbeing
        • Performance Management
        • Company Culture
        • Digital EX
      • Online Survey Tool (DIY)
        • Online Survey Tool (DIY)
        • Survey Design
        • Survey Distribution
        • Survey Participation
        • Reporting
        • Data Management
        • All Features
      • Managed Services
        • Managed Services
        • Managed Survey Projects
        • Survey Design Services
        • Survey Panel Services
        • K12 Managed Research
      • See all Products
      • Help Desk Ticketing
        • Help Desk Ticketing
        • Features
        • Closing the Loop
        • Use Cases
    •  
      • Security
      • Automation and Integration 
      • Survey Templates
  • Solutions
    • Solutions By Function
        • Function
        • Industry

          Security Automation & Integration Managed Services
        Solutions
        Banks Credit Unions ConsultingFitnessHealthcare
        Higher EducationHospitality Human Resources K12Technology
        See all Solutions
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
        Solutions
        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive 16Fitness
        Case Study
        VPFW + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
    • Banks
    • Credit Unions
    • Consulting
    • Fitness
    • Healthcare
    • Higher Education
    • Hospitality
    • Human Resources
    • K12
    • Technology
    • See all Solutions
    • Solutions By Industry
        • Credit Union
        • Financial Services
        • Healthcare
        • Government
        • Travel & Hospitality
        • K12
        • Higher Education
        • B2B
        • Non-Profit
        • Technology
        • B2C
        • Retail
        • Airlines
        • Automotive
        • Manufacturing
        • Fitness
    •  
      • Security

        Our top-tier certifications and practices ensure your data privacy and security every step of the way.

      • Automation and Integration 
      • Managed Services
      • Survey Templates

        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
      • Customized Success

        Our powerful, flexible solutions serve clients across industries and around the world. Their success is our success.

      • See Case Studies
  • Pricing
  • Customers
  • Company
    •  
      • Company
        Team Careers Events
        Newsroom Brand Guidelines Contact
        About Us

        Contact Us

        Have a question or need support? Let’s talk!
      • Teams
      • Careers
      • Events
        •  
      • Newsroom
      • Brand Guidelines
      • Contact
      • About Us
  • Resources
    •  
        • User Guide
        • Video Library
        • Training
        • Webinars
        • Customer Stories
        • Survey Templates

          Blog Latest Releases
        Resources
        BlogLatest Releases Reports & eBooks Survey Templates
        TrainingUser Guide Video Library Webinars
        See all Resources
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Getting Started With Sogolytics – Live Training
      • Blog
      • Latest Release
      • Reports & ebooks
      • Survey Templates
    •  
      • Training
      • User Guide
      • Video Library
      • Webinars
      • See all Resources
  • Sign Up Free Sign Up Free
  • Request a Demo Request a Demo
Sogolytics Blog Sogolytics Blog Sogolytics Blog Sogolytics Blog
Sogolytics Blog Sogolytics Blog
  • Products
    •  
        • Enterprise Feedback
        • Customer Experience
        • Employee Experience
        • Online Survey Tool (DIY)
        • Managed Services
        Products
        See all Products
        Explore SogoSurvey
        All plans have same awesome features!
        Plans differ only by responses, emails, and usage limits.
        Survey Design
        Build faster with intuitive survey creation options.
        Survey Distribution
        Publish, track delivery, and collect answers.
        Survey Participation
        Engage your audience to boost response rates.
        Reporting
        Turn results into reports you can share in minutes.
        Data Management
        Control your data in the format of your choice.
        All Features
        Explore our toolbox of powerful features.
        Every plan includes all Pro Max features!
        About
        SogoSURVEY

        Related Resources

        Security Automation & Integration
        Explore SogoCore
        Step up with our advanced survey solution.
        Take a Tour
        Our all-in-one platform simplifies project flows.
        Mobile App
        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        About
        SogoCORE

        Related Resources

        Security Automation & Integration
        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        About
        SogoCX

        Related Resources

        Security Automation & Integration
        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        About
        SogoEX

        Related Resources

        Security Automation & Integration
        Explore Managed Services
        We manage your research from survey design to insights.
        Managed Survey Projects
        Survey Design Services
        Survey Panel Services
        K12 Managed Research
        Welcome
        TO sogolytics

        Related Resources

        Security Automation & Integration
      • Enterprise Feedback
        • Enterprise Feedback
        • Take a Tour
        • Mobile App
        • Poll Maker
        • Form Builder
        • Assessment
      • Customer Experience
        • Customer Experience Overview
        • Omnichannel Experience
        • Voice of Customer
        • Customer Analytics
        • Ticketing
        • Customer Journey
        • Alerts and Action
        • Net Promoter Score (NPS)
      • Employee Experience
        • Employee Experience Overview
        • Employee Engagement
        • Employee Pulse
        • HR Analytics
        • Employee Journey
        • Employee 360 Feedback
        • Candidate Experience
        • Employee Wellbeing
        • Performance Management
        • Company Culture
        • Digital EX
      • Online Survey Tool (DIY)
        • Online Survey Tool (DIY)
        • Survey Design
        • Survey Distribution
        • Survey Participation
        • Reporting
        • Data Management
        • All Features
      • Managed Services
        • Managed Services
        • Managed Survey Projects
        • Survey Design Services
        • Survey Panel Services
        • K12 Managed Research
      • See all Products
      • Help Desk Ticketing
        • Help Desk Ticketing
        • Features
        • Closing the Loop
        • Use Cases
    •  
      • Security
      • Automation and Integration 
      • Survey Templates
  • Solutions
    • Solutions By Function
        • Function
        • Industry

          Security Automation & Integration Managed Services
        Solutions
        Banks Credit Unions ConsultingFitnessHealthcare
        Higher EducationHospitality Human Resources K12Technology
        See all Solutions
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
        Solutions
        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive 16Fitness
        Case Study
        VPFW + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
    • Banks
    • Credit Unions
    • Consulting
    • Fitness
    • Healthcare
    • Higher Education
    • Hospitality
    • Human Resources
    • K12
    • Technology
    • See all Solutions
    • Solutions By Industry
        • Credit Union
        • Financial Services
        • Healthcare
        • Government
        • Travel & Hospitality
        • K12
        • Higher Education
        • B2B
        • Non-Profit
        • Technology
        • B2C
        • Retail
        • Airlines
        • Automotive
        • Manufacturing
        • Fitness
    •  
      • Security

        Our top-tier certifications and practices ensure your data privacy and security every step of the way.

      • Automation and Integration 
      • Managed Services
      • Survey Templates

        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
      • Customized Success

        Our powerful, flexible solutions serve clients across industries and around the world. Their success is our success.

      • See Case Studies
  • Pricing
  • Customers
  • Company
    •  
      • Company
        Team Careers Events
        Newsroom Brand Guidelines Contact
        About Us

        Contact Us

        Have a question or need support? Let’s talk!
      • Teams
      • Careers
      • Events
        •  
      • Newsroom
      • Brand Guidelines
      • Contact
      • About Us
  • Resources
    •  
        • User Guide
        • Video Library
        • Training
        • Webinars
        • Customer Stories
        • Survey Templates

          Blog Latest Releases
        Resources
        BlogLatest Releases Reports & eBooks Survey Templates
        TrainingUser Guide Video Library Webinars
        See all Resources
        Welcome
        to sogolytics

        Related Resources

        Create Your First Survey Project Getting Started With Sogolytics – Live Training
      • Blog
      • Latest Release
      • Reports & ebooks
      • Survey Templates
    •  
      • Training
      • User Guide
      • Video Library
      • Webinars
      • See all Resources
  • Sign Up Free Sign Up Free
  • Request a Demo Request a Demo
Last updated on: Feb 23, 2024

The Florida Example: A Mainstream Nursing Home-Dependent State

by Gordon Polovin

Estimated Reading Time : 6 mins

When we talk about Nursing Homes and Assisted Living Facilities, we are talking about long-term care provided to a specific category of people in the United States, namely: those who don’t warrant hospitalization but, due to ill-health, cannot live unassisted. The latter covers the elderly in most cases, but also younger adults who are physically or mentally impaired.

To provide a seamless resident experience, nursing homes and assisted living facilities must demonstrate certification by Medicare or Medicaid or both (the latter in growing numbers). In 2019, with around 15,000 nursing homes across the country, approximately sixty-six percent were for-profit facilities. In the same year, there were 1,680,000 nursing home beds accessible nationwide.

Why a focused look at Florida?

Everyone knows that people go to retire in Florida. Although a flood of younger families looking for the sun and space since the pandemic has joined them, older age groups represent a significant state demographic. So whenever the latter enters the picture, healthcare is close on its heels. Aging requires close monitoring of illnesses and frailties hitting from all directions trying their best to derail our active lifestyles.

Nursing homes, as we’ll show below, are an institutional driver that keeps the retired population on an even keel when things get rough. Without them spearheading healthcare initiatives in every corner of Florida – from Miami to Jacksonville to Tallahassee – resident experience and living a quality life would be a severe challenge.

With a growing population projected, tying healthcare into Medicare and Medicaid is essential. Thus, nursing homes undoubtedly become a fundamental part of the resident experience discussion.

So what’s the inside scoop about Florida’s elderly long-term care?

When one looks at the hard facts, nursing home care emerges as one of the state’s economic drivers. Seventy-one thousand nursing home residents (at an average 85% occupancy rate) occupy approximately 85,000 beds at any time in 691 licensed entities. In other words, Florida represents over 5% of the aggregate beds throughout the US, in 4.5% of the country’s certified facilities.

And that’s not even half the story. Assisted living facilities provide another 106,103 beds in 3,080 accommodations – a mind-boggling number. The financial metrics are even more eye-popping:

  • Did you know that it takes just over $100,000 annually to cover the cost of an nursing home private room? A semi-private one is not much less – a little over $89,000.
  • Assisted living facilities are much more affordable to the general population at $48,000 for a private room.
  • Without Medicaid, thousands of souls would flounder. It covers:
    • Sixty percent of resident long-term care expenses.
    • Almost all primary low-income individuals’ healthcare and resident experience needs – the latter being the most significant portion of Medicaid support.
    • On average, patients staying in nursing home and assisted living facility facilities for longer than a year (specifically, 386 days).
  • Medicare carries the shorter end of the resident experience stick (rehabilitation services), amounting to 19% of the long-term care burden. Rehabilitative care, by its nature, takes just over one month on average.

Two elderly nursing home residents play chess

Crucial trends in the nursing home and assisted living facility arena

Despite all the above numbers, Florida’s nursing home occupancy per over-65 capita is the lowest in the country. And that’s quite something when you consider the old age demographic accounts for 20% of the states’ population, expected to grow to 25% eight years from now. Moreover, according to Eldercare.com and the Kaiser Family Foundation Report, the trends point to Florida leading the way for everyone else. For example:

  • The state’s nurse staffing rates rank way above every other mainstream state (i.e., ten). If you throw in smaller population regions, it holds 9th position.
  • The average resident experience in Florida nursing homes benefits from 44% more daily direct-care hours than the national average (i.e., 3.6 hours per resident per day vs. 2.5 hours on average).
  • Overall quality care, judged on awards and national rankings, took Florida from tenth in the nation eight years ago to seventh in 2018.

So, are older people enjoying a better lifestyle/resident experience thanks to the nursing home and assisted living facility infrastructure gaining state traction? The trends speak for themselves. For example, antipsychotic drug use fell by ten percent in the seven years between 2011 and 2017, according to the federal Centers for Medicare and Medicaid Services (CMS). It may not seem much, but consider that it dropped in the face of a growing old person population and nursing home development. Moreover, the decline represented arguably the largest in the nation.

Aside from medications, nursing homes and assisted living facilities have participated in impressive improvements in disease and illness treatments. The ones that stood out as showing excellent resident experience progress were:

  • Infections (which are a constant threat with Covid strains still in the air).
  • Falls – a continuous threat as one grows older and frailer.
  • Pressure ulcers from any number of causes.
  • Wandering away from home as a result of dementia setting in.
  • Need for physical restraints.

The economic role of Long-Term Care nursing homes and assisted living facilities in Florida

Florida’s economy depends on these healthcare facilities to the tune of $27 billion employing therapists, caregivers, nurses, interns, and vendor employees in numerous industries. It boils down to nearly 300,000 jobs that divide into direct, indirect, and induced categories. In addition, federal and state yearly tax revenue tops out at $3.6 billion, indicating that the state’s prosperity depends on more than just tourism and hospitality services. The most compelling resident experience benefits rest in the domino effect nursing home and assisted living facility expansion has on the market, with each job inside the facilities creating two more in adjacent businesses.

The nursing home business has gained momentum by hanging on to the coattails of trends in its favor. There’s no getting away from the Big Data that tells us:

  • 250,000 join the nursing home and assisted living facility ranks every year
  • The 85 and older age group will grow by 300% in the next twenty-eight years.

Everything points to the resources available to nursing homes, and assisted living must expand dramatically to accommodate the growth.

How corporate is the nursing home business in Florida?

It’s a highly organized, enterprise-centric operation in Florida and most states. It must be to meet the strict certification requirements and regulations. Also, juggling the multiple resident experience challenges simultaneously without dropping the ball takes substantial training, monitoring, and reporting to government bodies. Without deep pockets to fund the nursing home and assisted living facility growth, the industry would totter and fall.

Consulate Health Care is Florida’s largest nursing home provider and a typical example of a big-time entity in the long-term care system. It represents the growing trend toward corporate involvement with a network of related for-profit businesses, away from “mom-and-pop” competitors.

Privately owned (by equity firm Formation Capital) and based in an Orlando business park, Consulate is the sixth-largest nursing home provider in the US. It has a complex subsidiary structure of real estate holdings, management services, and rehabilitation specialties connected to seventy-seven company-owned nursing homes. Indeed, Consulate controls more than 10% of Florida nursing homes in 32 counties and every city and central town.

In 2015 (the latest accessible state records), Medicare paid Consulate $224.5, and Medicare contributed $206.62 daily for each eligible patient. Seven years later, in 2022, the numbers are undoubtedly considerably higher.

Learning from Florida’s nursing homes

Florida is the poster child of long-term care through nursing homes and ALFs, demonstrating a robust program to meet an aging population’s needs. The danger with unfettered growth is that it can lead to significant resident abuse and counterproductive strategies that do more harm than good. However, the entities driving the industry appreciate the true meaning of resident experience, keeping it buoyant and thriving despite new and complicated challenges. It’s not to say there aren’t gaps in the system.

Still, the industry is sophisticated and ready to find solutions in a state that understands what’s at stake for its population. Sogolytics understands these concerns and is driven to help improve staff and patient experience with our advanced healthcare experience management platform.

SHARE:
Table of Contents

    Recent Posts

    • Why Your Member Satisfaction Survey is not a CX Strategy April 2, 2026
    • Framework for Building Credit Union Member Loyalty April 1, 2026
    • Sogolytics CX Ranking for the Most Popular US Bank in 2026 March 31, 2026
    • Why Most Retail Feedback Programs Fail to Improve CX March 26, 2026
    • Step-by-Step Guide to Credit Union Member Experience Management March 25, 2026
    Watch Now
    Learn how to turn feedback into satisfaction, retention, and revenue growth.
    Talk to an Expert
    Love it when you know more?

    Subscribe for tips and insights to drive better decisions!

    completed tick icon
    Thank you!
    Your request has been successfully submitted.

    Explore related articles

    future of healthcare for consumers with a smart watch tracking heart rate

    The Future of Healthcare for Consumers

    The future of healthcare is evolving quickly, and the race for technological efficiency and power must balance the personal in improving patient experiences. Explore what's ahead!

    Know More
    balancing employee wellness and productivity

    How to Support Employee Wellbeing When You Have a Business to Run

    Struggling to balance employee health and work demands? Learn how to create a health-first environment and inspire productivity. Start building a healthier workplace today!

    Know More
    future of healthcare

    The Future of Healthcare: Empowering Patients and Providers Through Technology

    Explore on the future of healthcare with technology solutions like telemedicine, AI, and EHRs, enabling better patient engagement and improved care delivery.

    Know More
    GDPR_Seal Hipaa_Compliant AICPA_SOC ISO_Seal
    TRUSTe
    Subscribe to our newsletter!
    Stay up to date with the latest trends, tips and insights from Sogolytics

    Download the app for free:

    CONTACT

    Sogolytics - Experience Management Platform
    2291 Wood Oak Drive
    Suite 300 Herndon, VA 20171
    +1 (800) 646-0520
    support1@sogolytics.com

    QUICK LINKS

    • Customer Experience (CX) Platform
    • Customer Feedback Management
    • Employee Experience (EX) Platform
    • Enterprise Survey Software
    • Managed Services
    • Online Survey Tool (DIY)
    • Create Online Survey
    • Automation and Integration

    COMPANY

    • About Us
    • Blog
    • Careers
    • Contact Us
    • Newsroom
    • Our Customers
    • Partnerships
    • Brand Guidelines

    RESOURCES

    • Getting Started
    • Help
    • Latest Releases
    • Learning Center
    • Survey Templates
    • Talk to an Expert
    • Training Videos
    • Webinars
    Copyright 2026 Sogolytics. All rights reserved.
    • Privacy Policy
    • Terms of Service
    • Anti-Spam Policy
    • Data & Security
    Sogolytics
    Copyright 2026 Sogolytics. All rights reserved.
    • Privacy Policy
    • Terms of Service
    • Anti-Spam Policy
    • Data & Security
    GDPR_Seal Hipaa_Compliant AICPA_SOC ISO_Seal PCI DSS
    TRUSTe
    This site uses cookies: Find out more.