Customer Feedback Survey Archives

Results for : Customer Feedback Survey

You know you want to solicit customer feedback. You carefully craft questions and set up the survey. You invite customers to respond. But then what happens? Are you leaving your customer feedback survey open for too long? Let's explore the several signs that tell you your survey has gone stale.…

Sales enablement and marketing experts agree on one thing - aiming for flawless customer experience (CX) is the holy grail for every business. It's also the ultimate ROI remedy. A CX program conjures up all kinds of thoughts, so to make it practical, let's confine it to tried-and-tested tactics and…

Creating a meaningful difference in business these days, especially in a competitive marketplace, rewards CEOs who can see the bigger picture. Again and again, feedback from two critical groups delivers forward thinkers the edge they're looking for: Company customers and CX (customer experience) Company employees and EX (employee experience)…

The way we see it, customers are the driving force behind every business, organization, and institution that exists. The harsh truth? If a company fails to understand its customers and what they truly want, then its chances of long-term survival are slim at best. Who are your customers, really? And…

Sometimes, you have to rely on an expert. I had some work done on my car. I think I paid too much. My doctor gave me an updated prescription. Was the change necessary? There was a little too much turbulence on my last flight. Couldn’t the pilot have avoided it? At…

Last week we gave you four reasons why you need better branding and examples of how you could incorporate those recommendations into your next survey. Customization and branding can go a long way - not just with how people perceive your brand but also with how they complete a survey…

I’ve been doing a lot of trainings lately, and as usual, I’ve seen a pretty wide variety of uses of the Engage platform. (more…)

When we help our small business owners with customer feedback, support mode is on full throttle. We know what small-biz owners are up against because we’re dependent on customer feedback, too. It’s how we improve our product. That’s why we were so pleased to receive this recommendation from a new,…

How can you tell when your customer feedback survey has gone stale?

What is a customer experience program, and why is customer feedback tied to it so closely?

Two Feedback Surveys That Will Change Your Business in 2021 and Beyond

Getting to Know Your Customers

Listen Up: Expert Feedback Counts Double

4 Branding Questions to Ask Before Launching Your Survey

Tooling Around

Sogolytics: Customer Feedback with Two Very’s—Too Cool!