Best Practices

Customer Experience

Employee Engagement

How to Empower Customers to Enhance Service Experiences

In the world of customer support, the challenges faced by service professionals are often overl...

Cherie Foo

November 21, 2023 | 8 MIN READ

Best Practices

Customer Experience

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...

Jenn Goddu

April 6, 2023 | 6 MIN READ

Best Practices

Employee Engagement

Know Better, Do Better: Focus On Diversity

We’ve been focusing on different aspects of corporate social responsibility and the importanc...

LeTeisha Newton

June 16, 2022 | 4 MIN READ

Employee Engagement

Know Better, Do Better: Employees, Consumers, and Getting to Know Your People

As we continue our series on using empathy to lead the way in your corporate social responsibil...

LeTeisha Newton

August 9, 2023 | 5 MIN READ

About Sogolytics

Empathetic Listening for Better Corporate Culture

Corporate culture can determine how employees feel at work, the way they interact, and the way ...

LeTeisha Newton

April 16, 2022 | 5 MIN READ

Employee Engagement

General

Empathy vs. Sympathy: Being (Better) Humans

As we continue thinking of empathy and its place within corporate social responsibility, we wan...

LeTeisha Newton

April 8, 2022 | 6 MIN READ

Employee Engagement

What does a people-first culture really look like?

Touting a people-first culture can sound silly on its surface. What else are you going to have?...

Jenn Goddu

May 8, 2025 | 7 MIN READ

Employee Engagement

General

Know Better, Do Better: Empathy and Corporate Social Responsibility

There are many aspects of corporate social responsibility (CSR), and we're taking the time to e...

LeTeisha Newton

April 1, 2022 | 5 MIN READ

Best Practices

Employee Engagement

General

Empathy At Work

Sogolytics · Empathy At Work What's on your mind these days? War and peace, sickness a...

Melissa Krut

May 22, 2023 | 10 MIN READ

Healthcare

The Patient Experience and Grief

Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husba...

LeTeisha Newton

November 24, 2021 | 7 MIN READ