Results for : empathy

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine apology can help the business recover with customers. But issuing a public apology isn’t always the right answer. This article discusses exactly how and when to apologize to customers in order to have the most…

Know Better, Do Better: Focus On Diversity

We’ve been focusing on different aspects of corporate social responsibility and the importance for organizations to continue with authenticity, empathy, and dedication for better social well-being. This month, we focus on Diversity and Inclusion. Recently, we focused on sustainability and leading with empathy when dealing with both employees and customers.…

Know Better, Do Better: Employees, Consumers, and Getting to Know Your People

As we continue our series on using empathy to lead the way in your corporate social responsibility initiatives, let's switch our focus to a new way of looking at your employees. There is a sense, historically, of employees viewing management as a sort of parental guidance. It sounds funny, but…

Empathetic Listening for Better Corporate Culture

Corporate culture can determine how employees feel at work, the way they interact, and the way they regard the company. Toxic or uninspiring work environments aren’t good for retaining top talent or boosting customer satisfaction. In fact, low employee engagement and morale due to poor work environments will have negative…

Empathy vs. Sympathy: Being (Better) Humans

As we continue thinking of empathy and its place within corporate social responsibility, we want to explore why empathy, rather than sympathy, is necessary for long-term success of programs and initiations. Of course, empathy and sympathy are both needed in the world. Currently, with so many things going on --…

What does a people-first culture really look like?

Touting a people-first culture can sound silly on its surface. What else are you going to have? A cubicle-first culture? A puppy-first culture? Anyone working from home with a canine may already be living that last one. Yet, it's the people-first approach that gets the attention. This article provides an…

Know Better, Do Better: Empathy and Corporate Social Responsibility

There are many aspects of corporate social responsibility (CSR), and we're taking the time to examine the pieces of the whole to build better understanding and promote better company values. Each month we'll focus on one focus topic, and this month we're taking a look at empathy. Doing better through…

Empathy At Work

Sogolytics · Empathy At Work What's on your mind these days? War and peace, sickness and health, and all points in between -- there's a lot going on. With so many stressors in our lives, it can be difficult to be productive, to focus on work, or even to focus…

The Patient Experience and Grief

Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husband’s failing health. She's been asked this question many times before, and has always smiled and replied, “We’ve got this!” Today, she informs her doctor between sobs that her husband passed just a few weeks before, and…

3 Ways Emotional Intelligence Can Improve Your Customer Experience

Want to connect better with your customers? Speak to their emotions! This is especially important right now as the world navigates an overwhelming sense of uncertainty and anxiety. The result? An increase in employee burnout and a downtrend in emotional intelligence and awareness. So how does this affect the customer…

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