Financial Services

9 Reasons to Love Credit Unions

Why do we love credit unions? On I Love My Credit Union Day, International Credit Union DayÂ...

Melissa Krut

March 28, 2024 | 5 MIN READ

About Sogolytics

Customer Experience

Financial Services

Top 5 Takeaways: 2022 CUNA OME & Tech Councils Conference

You know how sometimes you go on a trip and come back with tons of things to share -- but your ...

Melissa Krut

October 13, 2022 | 5 MIN READ

About Sogolytics

Financial Services

Where Sogolytics is Going: Upcoming Events

For many, Labor Day weekend means the end of travel and summer adventures. For us, it's time to...

Sogolytics

August 9, 2023 | 3 MIN READ

Customer Experience

Buzzword Decoded: What is NPS Really?

The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...

LeTeisha Newton

May 14, 2026 | 4 MIN READ

Financial Services

Let’s #CUImagine: Carolinas Credit Union League Annual Meeting

The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the...

Melissa Krut

June 27, 2022 | 4 MIN READ

Best Practices

Customer Experience

Financial Services

Personalization vs. Privacy: How Credit Unions Can Find the Balance

Today, consumers are living in the golden age of personalization. Movie and music streaming ser...

Patrick Grieve

August 9, 2023 | 5 MIN READ

Financial Services

VACUL Ignite 2022: The Common Wealth of Credit Unions

One thing we love about partnering with credit unions is the value they place on providing outs...

Melissa Krut

January 27, 2025 | 3 MIN READ

Customer Experience

Financial Services

Survey Types

Are your credit union members ready for ITMs?

ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a...

Patrick Grieve

April 18, 2022 | 6 MIN READ

Customer Experience

Feel the Burn: The Pandemic’s Impact on Health Clubs and Gyms

When the pandemic hit, it put all of us into a state of universal uncertainty. At the center of...

Gordon Polovin

January 31, 2022 | 6 MIN READ

Customer Experience

COVID-19 and the Country Club Membership Experience

When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...

Gordon Polovin

August 8, 2023 | 8 MIN READ