Healthcare

NACHC 2023: Leading Patient Experience into the Future

The National Association of Community Health Centers’ 2023 Community Health Institute and EXP...

Brian Gravitt

January 21, 2025 | 4 MIN READ

Healthcare

AI in Healthcare: 7 Pitfalls to Avoid

Beverly Crusher is starting a digital health company aiming to bring Artificial Intelligence (A...

Sarah Faiz

July 27, 2023 | 4 MIN READ

Customer Experience

Healthcare

Building Patient Trust in AI Healthcare

Anna, a hardworking mother, was worried. Her little boy was not doing well. On top of that, the...

Sarah Faiz

July 18, 2023 | 5 MIN READ

Best Practices

Healthcare

How Feedback Can Boost Loyalty in Healthcare

We live in the review era. Most of us check online reviews before going to a physician, and oft...

Jake Burgess

March 27, 2023 | 6 MIN READ

Best Practices

Customer Experience

Healthcare

PX as a Risk Assessment Tool for Doctors’ Offices

The patient experience is a crucial concern for any healthcare organization. In fact, it is con...

LeTeisha Newton

February 24, 2023 | 5 MIN READ

Best Practices

Healthcare

PX as a Risk Assessment Tool for LTC Facilities

An important measure of care in the healthcare industry is risk assessment. Facilities and thei...

LeTeisha Newton

February 16, 2023 | 6 MIN READ

Best Practices

Healthcare

The Necessity of Data in Community Health PX

In many ways, community health focuses on public health as a whole. Community health workers an...

LeTeisha Newton

February 6, 2023 | 5 MIN READ

Healthcare

Can Functional Medicine Improve Chronic Patient Experience?

We've been taking a closer look at many elements of healthcare and the patient experience, and ...

Gordon Polovin

October 10, 2022 | 11 MIN READ

Employee Engagement

Healthcare

How Employee Grief May Affect the Patient Experience

“The health and well-being of the patient will be my first consideration,” is part of the r...

LeTeisha Newton

December 6, 2021 | 7 MIN READ

Healthcare

The Patient Experience and Grief

Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husba...

LeTeisha Newton

November 24, 2021 | 7 MIN READ