Voice of the patient Archives

Results for : Voice of the patient

We live in the review era. Most of us check online reviews before going to a physician, and often go by what it says online. Any healthcare provider that’s not proactively gathering feedback to curate the patient experience is digging their own shallow grave. Brand advocacy is essential in the…

The patient experience is a crucial concern for any healthcare organization. In fact, it is considered one of the most important factors in determining the quality of healthcare services provided. Patients who have a positive experience are more likely to return for future care, while those who have a negative…

An important measure of care in the healthcare industry is risk assessment. Facilities and their employees can face several hazards in administering care, and understanding those risks—both to patients and staff—is paramount when developing strategies. Nursing homes, assisted living, or care home facilities can find their risk exposure higher in…

In many ways, community health focuses on public health as a whole. Community health workers and volunteers work to ensure that people from all socioeconomic backgrounds can still access services, doctors, and other vital resources. A young mother who’s pregnant can find help. A young man with autism can gain…

We've been taking a closer look at many elements of healthcare and the patient experience, and one of the most important discussions focuses on the experience of patients dealing with chronic issues. After all, those who utilize a system repeatedly may be more likely to be faced with challenges along…

“The health and well-being of the patient will be my first consideration,” is part of the revised Declaration of Geneva, which many doctors swear to along with the Hippocratic Oath. That brief statement has defined the medical profession's statutes and what doctors represent in society, as well as their obligation…

Scenario: Following a routine check-up, a woman's doctor asks how she's dealing with her husband’s failing health. She's been asked this question many times before, and has always smiled and replied, “We’ve got this!” Today, she informs her doctor between sobs that her husband passed just a few weeks before, and…

Ready for a check-up on the service you provide? We've recently discussed the importance of understanding the differences between voice of the patient, patient satisfaction, and patient experience to know what really matters. (Catch up here!). Now it’s time to delve deeper into the metrics you can change to help improve…

Dr. Gregory House of the popular medical drama House is brilliant at deducing difficult-to-diagnose disorders like a triage-intense Sherlock Holmes. Through acerbic wit and follow-the-leader games with his team, House provides entertainment and revolutionary care. All of this despite having a bedside manner that leaves much to be desired. His…

How Feedback Can Boost Loyalty in Healthcare

PX as a Risk Assessment Tool for Doctors’ Offices

PX as a Risk Assessment Tool for LTC Facilities

The Necessity of Data in Community Health PX

Can Functional Medicine Improve Chronic Patient Experience?

How Employee Grief May Affect the Patient Experience

The Patient Experience and Grief

How Employee Engagement Can Foster a Better Patient Experience

Patient Voice, Patient Experience, or Patient Satisfaction: Understanding What Really Matters