I’d planned this as a brief post, but it really all does come down to just that single word.
The Citizen Experience
We spend a lot of time discussing customer experience and employee experience, but today is about citizen experience. For those of us in the US, today is a critical touchpoint in our ongoing American experience, but it’s not the complete picture.
On Election Day — and beyond — decisions are made by those who show up. Unfortunately, that common saying — “If you don’t vote, you can’t complain.” — isn’t exactly true. Everyone can complain, and plenty do, but timing is critical here. This year, we’ve had an extended election season, with more of us than ever being presented with a wide range of voting choices and opportunities rather than a single day-long window. If you’re still waiting for your cue, this is the moment.
It might not surprise you to learn — or be reminded — that we believe very strongly in the importance of feedback, and this kind of opportunity to provide direct feedback en masse doesn’t come around all that often.
Elections are always important, whether you view them as the most important election of my lifetime or simply my civic duty as a member of a democracy. You don’t need a speech here to be reminded that democracy is of, for, and by the people or that this is what democracy looks like. This touchpoint matters. Feedback makes a difference. You get it.
So, if you haven’t already, go get it done.
And tomorrow — and the next day, and the next day — remember that decisions are still made by those who show up. Be present. Be engaged. Keep the conversation going. Build your community. Grow the future. The citizen experience is more than just a single moment — it’s all the moments still to come.