Happy employees are more productive, proactive, and invested in the success of your credit union. They are also more loyal, helping you deliver exceptional member experiences time and again.
non-officer employees in banks makes employee retention a critical challenge.3
Help your employees deliver the best member experiences by ensuring a supportive and engaging work environment. Sogolytics can help you identify and bridge employee experience gaps so you can build a workplace the helps your employees grow.
Give your employees a platform to be honest without fear of repercussions. Guaranteed anonymity helps them share candid thoughts, ensuring you get the data you need, easily.
Increase response rates
More responses lead to better analytics. Sogolytics helps you nudge participants with automated reminders (even in surveys that offer anonymity) to increase response rates.
Monitor employee pulse
Keep an eye on the changing employee sentiments with quick pulse surveys. Based on trends, you can take proactive corrective action, improving the overall employee experience.
Identify engagement drivers
Understand the reasons behind the metrics with engagement drivers that tell you what matters the most to your employees. Realign your strategy to deliver experiences that matter.
Encourage employee feedback
Integrate SogoConnect to encourage employee feedback – concerns, queries, or compliments. SogoConnect flags critical tickets and automatically redirects them to the right teams for rapid resolution.
Present with confidence
Win leadership approval and implement changes that have an impact with captivating and clear reports. We provide ready-to-present reports that show the changing trends, insights, and more.
To better understand member experience, First Credit Union replaced their mystery shopper program to inform training and service priorities.
They also leveraged Sogo Polls to gather employee feedback, better understanding the needs and expectations of both, their members and employees, to deliver experiences their people love.
The first step to getting the essential answers is asking the right questions.
Explore our range of survey templates to get started. Add in or modify questions to make it all about your organization, and share it with your employees to get started!
Take a holistic approach with a comprehensive suite of solutions to meet your needs.
Combat attrition, improve retention, and create engaging employee experiences with SogoEX.
View trends over time, identify prevailing sentiments, and take proactive action to create a work culture that truly benefits your employees, empowering them to deliver exceptional member experiences and helping you stay a step ahead of your competition.
Credit union member experience is known to be one of the best – often surpassing that delivered by banks and other financial institutions. Credit Unions deliver thoughtful interactions that hold value for their members. In doing so, however, it’s important for Credit Unions to also pay attention to their employees. After all, they are the ones who deliver the experience. By creating a positive environment for employees to thrive, credit unions can help their employees continue delivering the best member experiences, thereby staying a step ahead of their competition.
Happy employees are the secret behind exceptional credit union member experience. To ensure an engaged and proactive workforce, credit unions need to improve the employee experience they deliver. This can be done by ensuring regular recognition of employees’ efforts, actively asking for and acting upon employee feedback (SogoConnect can help!) and keeping a track of the employee pulse to understand prevailing employee sentiments.
Employee experience solutions can help credit unions identify engagement gaps as well as key drivers behind changing sentiments. This enables you to address employee concerns early on and monitor changes over time to create a positive and engaging work environment for your people, thereby improving employee retention and loyalty.
Your employees are the face of your organization. When you empower your employees to provide the best possible member experience by ensuring that they have the tools they need to make the best decisions and ensure member satisfaction, you will see the difference.
SogoEX helps you keep an eye on employee engagement with regular automated pulse surveys, offering guaranteed anonymity for authentic feedback, and even identifying engagement drivers based on what your employees are saying so you can take proactive action.