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Best PracticesBalancing Employee Flexibility with Data Security and PrivacyRemote employee Rekha felt stressed and guilty. Following a series of spear phishing emails that impersonated the CEO, her company had sent out a series...9 min read
Best PracticesBoosted Survey Response Rates: Proven Strategies for SuccessLow response rates represent the most frustrating and costly side of survey strategies. While marketing leaders prioritize the problem, they have yet to substantially erase...9 min read
Best Practices2024’s Customer Service Experience: Evolving for Lasting ConnectionsForget everything about the “sell me this pen” model. Today, sales is more about building meaningful connections with customers and keeping them engaged. According to...4 min read
Best Practices7 Psychological Tactics to Drive SalesAre you noticing a drop in customer conversion? Maybe you aren’t acquiring quality leads. After all, someone looking for a car vacuum is hardly going...4 min read
Best PracticesWhy Group Decision-Making is ImportantFinally, Bobby’s the boss, and he wants to be a great leader. But can he drive the company forward? His ego’s on the line, and...7 min read
Best PracticesCritical Thinking: The Secret to Effective MarketingMarketing success doesn’t just happen by chance; it requires careful planning, strategic thinking, and the ability to adapt to changing market dynamics. In today’s competitive...5 min read
Best PracticesWhy Over-Apologizing Is Bad For CX (And What to Fix Instead)When results came in from the annual customer survey, Richard was shocked. What could be offensive about apologies? While he’d always been trained that apologizing...7 min read
Best PracticesMastering Critical Thinking: Key Fallacies Every Entrepreneur Should AvoidAs an entrepreneur, navigating the complex landscape of business requires more than just innovative ideas and a drive to succeed. On top of that, you’ll...4 min read
Best PracticesThe Art of Resource(ful) Management: How to Get More Done with LessEven as investments in talent and technology resources grow, effective resource management is a top priority in 2024. Caught between driving growth and minimizing operational...7 min read
Best PracticesSurprise: Fun Survey Questions Get More Responses!We’ll say it up front: Fun survey questions are not for everyone or every circumstance. However, fun questions can be exceptionally useful for uncovering people’s...4 min read
Best PracticesPsychological Safety at Work & Conflict ManagementThis may sound familiar: In his first six months at the firm, Aidan is doing forensic analysis of one of the firm’s biggest clients. He...5 min read
Best PracticesHow to Lose a Client in 10 Days: A Project Manager’s GuideAmbar was the most diligent project manager at an IT consultancy… until her company deployed an AI-led approach to project management. No, her role wasn’t...5 min read
Best PracticesUnlocking Self-Motivation: 5 Strategies for Workplace SuccessMaybe you’ve put the words “self-starter” on your resume. Or you’ve described yourself in this way in an interview. After all, employers are drawn to...7 min read
Best PracticesIs the Holiday Season an Opportunity to Enrich the Employee Experience?At this point, it’s getting a bit late for new year resolutions, right? For many, “the holidays” refers to the November to January period that...7 min read
Best PracticesConsulting At Scale: Optimizing SuccessConsultancy, unlike many other business models, is deeply rooted in personalized services and expertise. And for that reason, scaling a consultancy practice isn’t as straightforward...
