Customer Experience

Customer Experience Automation: How AI is Transforming CX

"The future of customer experience is predictive, personalized, and proactive." – Blake Mor...

Kashyap Vyas

March 20, 2025 | 11 MIN READ

Employee Engagement

Technology

Will AI Take My Job? Understanding the Real Impact of AI on the Workforce

Imagine this: Over the course of a year, you watch your team shrink, one colleague at a time, a...

Cherie Foo

March 13, 2025 | 7 MIN READ

Customer Experience

Technology

Automated Quality Management: How to Improve Customer Satisfaction With AQM

Ever wonder how pearl divers manage to find those few precious gems in the vast ocean? Those wh...

Kashyap Vyas

February 3, 2025 | 11 MIN READ

Customer Experience

Financial Services

Technologies Defining the Future of Consumer Finance

The finance sector runs on two things: trust and technology. While financial service providers ...

Kashyap Vyas

November 1, 2024 | 8 MIN READ

About Sogolytics

Feature Focus

Sogolytics 31.0 Release Highlights

Ready for a little something extra? We've got you! Check out a few highlights from our recent r...

Melissa Krut

September 26, 2023 | 4 MIN READ

Best Practices

Customer Experience

6 Ways to Elevate Travel and Hospitality CX

Travel can be a transformative experience, bringing people closer to their inner selves with ev...

Disha Sanghvi

June 27, 2023 | 6 MIN READ

About Sogolytics

Feature Focus

This Just In! July Release Highlights

With temperatures rising, it takes a rare dedication to push ahead with just about any effort -...

Melissa Krut

July 28, 2022 | 6 MIN READ

About Sogolytics

General

Webhooks: Everything You Need to Know

In an interconnected world, communication is critical – especially when it comes to applicati...

Disha Sanghvi

October 26, 2023 | 4 MIN READ

Feature Focus

Why and How to Put Automated Survey Distribution to Work For You

Not a news flash: Automation is kind of a big deal. As soon as we get the hang of something, we...

Melissa Krut

July 24, 2021 | 6 MIN READ

About Sogolytics

Feature Focus

The Best of 2020: Sogolytics Edition

If you're surprised to find that January is already over, you're not alone. From global to nati...

Melissa Krut

November 21, 2023 | 8 MIN READ