Customer Experience

Why Video Customer Service Will Boom in 2021

A lot has changed over the past year, not least the ways in which we communicate. Since the ...

Chris Thomas

June 3, 2023 | 4 MIN READ

Customer Experience

Market Research

B2C Customer Experience and B2B Customer Experience: Yes, There’s A Difference

Customer experience is one of the biggest topics in business these days, but as you might expec...

Gordon Polovin

June 2, 2023 | 12 MIN READ

Best Practices

General

Strange Days: The Benefits of Pets as Coworkers

Since I’ve been working from home, I’ve had the pleasure of working alongside two furry cow...

Kendall Place

April 28, 2026 | 5 MIN READ

Employee Engagement

General

Emotional Intelligence Can Be Learned

The global pandemic has tested the best of us. No matter where we work, or at what level, we’...

Jenn Goddu

January 26, 2024 | 5 MIN READ

Best Practices

Customer Experience

General

Think small: Valuing service in the new normal

In a week that included both the Martin Luther King, Jr. holiday -- celebrated as the National ...

Melissa Krut

January 23, 2021 | 6 MIN READ

About Sogolytics

Employee Engagement

General

Get Proactive: Building Your Mental Health First Aid Kit

As the strange days of COVID-19 led to a strange year and beyond -- now, we transition to calli...

Melissa Krut

January 17, 2021 | 5 MIN READ

About Sogolytics

General

Healthcare

Generational Views on the Impact of COVID-19: A SogoStudy

At the start of every new year, we are encouraged to pause and reflect on the past year. Reflec...

Sacha Gragg

April 29, 2025 | 2 MIN READ

Employee Engagement

Solid Rules in Fluid Workspaces: Boosting Productivity while Working Remotely

Who doesn’t love working out of the comfort of their home? 2020 showed us that despite many o...

Disha Sanghvi

January 8, 2021 | 5 MIN READ

Employee Engagement

General

Go Green: Transforming the WFH Experience

2020 has been a transformational year for most of us. For many of us, this includes changes in ...

Disha Sanghvi

April 28, 2026 | 5 MIN READ

General

Crafting Creativity

Over the past few months, I’ve spent much of my time with crafting supplies in hand. Whether ...

Kendall Place

December 9, 2020 | 5 MIN READ