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Showing results for : COVID-19
Customer Experience
Weddings, Parties, and Special Events in the COVID-19 Era
With shutdowns and stay-at-home orders hitting the U.S. from all sides, people retreated into t...
Gordon Polovin
April 28, 2026 | 6 MIN READ
Customer Experience
From Fast Food to Fine Dining: The Restaurant Scene in 2022
The COVID-19 pandemic hit the US in early 2020, and aside from the dire health consequences, it...
Gordon Polovin
January 21, 2025 | 7 MIN READ
Customer Experience
Feel the Burn: The Pandemic’s Impact on Health Clubs and Gyms
When the pandemic hit, it put all of us into a state of universal uncertainty. At the center of...
Gordon Polovin
January 31, 2022 | 6 MIN READ
Customer Experience
COVID-19 and the Country Club Membership Experience
When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...
Gordon Polovin
August 8, 2023 | 8 MIN READ
Best Practices
Employee Engagement
How the Pandemic Affects Mental Health and Wellness
The Kaiser Family Foundation (KFF) conducted a health tracking poll in early 2020 and found sev...
Kathy Edens
November 4, 2021 | 5 MIN READ
Employee Engagement
Where have the employees gone? What we know.
Whether holding longer for customer service, unable to get into a store that’s closed early, ...
Jenn Goddu
April 28, 2026 | 5 MIN READ
Employee Engagement
Listen Up and Speak Up: Burnout, Churn, and Tuning In
There's no question: It's a tough time to be an employer and it's a tough time to be an employe...
Melissa Krut
August 14, 2021 | 6 MIN READ
Customer Experience
Market Research
The Season of Churn: Pandemic-influenced Consumer Attrition
The COVID-19 pandemic was a B2B and B2C upheaval that made traditional marketing and organizati...
Gordon Polovin
January 21, 2025 | 6 MIN READ
Customer Experience
Employee Engagement
General
The Future of Events in a Post-Pandemic World
Gatherings (big and small) are among the pandemic's serial victims, spreading across sports eve...
Gordon Polovin
June 8, 2023 | 6 MIN READ
Customer Experience
Market Research
The Pandemic Made Me Do It: Long-term Impacts on Customer Behavior
COVID-19 changes a lot of things: how we work, how we feel about being indoors with strangers, ...
Jenn Goddu
February 29, 2024 | 5 MIN READ
