Customer Experience

How the Coronavirus Crisis is Impacting the Rise of Online Business

Over the spring months of 2020, the world faced an unparalleled crisis. The coronavirus pandemi...

Jake Burgess

September 30, 2020 | 5 MIN READ

Customer Experience

General

Four Ways Automation Has Helped Us Cope with the Coronavirus Pandemic

For most of the year 2020, we have been experiencing a global-scale pandemic, and it is safe to...

Jake Burgess

September 16, 2020 | 5 MIN READ

Customer Experience

How is COVID-19 Changing Customer Effort Offline?

For many, business has changed dramatically during COVID-19. We’ve seen a fresh perspective o...

Jenn Goddu

December 2, 2022 | 6 MIN READ

General

Six Ways The Coronavirus Lockdown Is Shaping Media Consumption

At the start of 2020, many outlets shared their predictions on media habits in the year ahead. ...

Jake Burgess

January 23, 2025 | 6 MIN READ

Customer Experience

Will Customer Effort Score Be the Next Best Predictor of Success?

Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...

Jenn Goddu

December 2, 2022 | 6 MIN READ

About Sogolytics

Best Practices

Employee Engagement

OFH: Starting a new job mid-pandemic

Being the new hire at a company can be difficult. Meeting coworkers, learning new skills, and f...

Kendall Place

August 20, 2020 | 4 MIN READ

Employee Engagement

Survey Types

How to Launch a Return to Work Survey

Ready to go back to work? If your employees aren't ready, you're not ready, either. Wheth...

Melissa Krut

August 10, 2020 | 3 MIN READ

About Sogolytics

General

WFHuman: Why Working From Home Makes Us More Real

I've pretty much said everything I wanted to in that title, so let me keep it short.   ...

Melissa Krut

August 6, 2020 | 2 MIN READ

Customer Experience

Employee Engagement

General

Event-ually: The Future of Events

Few event planners are organizing in-person events for their clients in the foreseeable future,...

Kathy Edens

February 23, 2024 | 6 MIN READ

Employee Engagement

General

The Future is Flexible: How Flexibility Attracts Job Seekers

Physical flexibility is often something we envy in the young. At work, we may also look back fo...

Jenn Goddu

April 28, 2026 | 5 MIN READ