Results for : healthcare experience management

How Patient and Employee Surveys Can Deliver a More Human-Centered Experience

In the US alone, there are 1,400 health centers, with 15,000 sites of care, serving more than 31.5M underserved patients, and these patients are mostly uninsured or Medicaid beneficiaries for our nation’s “safety net providers”. Most CHCs are Federally Qualified Health Centers (FQHC) that are statutorily required to survey patients…

AI in Healthcare: 7 Pitfalls to Avoid

Beverly Crusher is starting a digital health company aiming to bring Artificial Intelligence (AI) solutions to clinics and hospitals. She has a background in data science and is excited about the potential of AI to improve healthcare delivery and patient care. However, implementing AI in healthcare comes with a unique…

How Staff Retention Can Boost Patient Outcomes

Sogolytics · How Staff Retention Can Boost Patient Outcomes | Sogolytics BlogCast Healthcare organizations and hospitals rely heavily on their staff to deliver quality care and ensure patient safety. However, high turnover rates and low employee engagement can negatively impact patient outcomes, leading to poor quality care and decreased patient…

Personalized Healthcare: The Multiverse of You!

Sogolytics · Personalized Healthcare: The Multiverse of You! | Sogolytics BlogCast Personalized healthcare (PHC) is an emerging approach to healthcare that seeks to tailor medical care to individual patients based on their unique genetic, environmental, and lifestyle factors. This approach to healthcare involves collecting and analyzing a patient's medical history,…

Un-normalizing Healthcare Employee Burnout

The healthcare industry is very demanding, and requires a highly skilled and dedicated workforce. While this is great in many ways, it has become the norm to expect workers in this field to “handle” the stress and pressures put on them with little complaint, and even less visible effects on…

How Feedback Can Boost Loyalty in Healthcare

We live in the review era. Most of us check online reviews before going to a physician, and often go by what it says online. Any healthcare provider that’s not proactively gathering feedback to curate the patient experience is digging their own shallow grave. Brand advocacy is essential in the…

Importance of Data Literacy in Healthcare

As the healthcare industry becomes increasingly data-driven, data literacy has become increasingly important. At almost every level, today's health workers must be able to understand and interpret data, and know how to use it to drive better decision-making and outcomes. From physicians and nurses to administrators and researchers, healthcare professionals…

PX as a Community Health Risk Assessment Tool

In recent years, healthcare providers have become increasingly focused on patient experience as a key metric for evaluating the quality of care provided. Quality of care—or the degree to which health services increase the likelihood of desired health outcomes—is a critical concern for any healthcare professional. There are cases where…

PX as a Risk Assessment Tool for Doctors’ Offices

The patient experience is a crucial concern for any healthcare organization. In fact, it is considered one of the most important factors in determining the quality of healthcare services provided. Patients who have a positive experience are more likely to return for future care, while those who have a negative…

PX as a Risk Assessment Tool for LTC Facilities

An important measure of care in the healthcare industry is risk assessment. Facilities and their employees can face several hazards in administering care, and understanding those risks—both to patients and staff—is paramount when developing strategies. Nursing homes, assisted living, or care home facilities can find their risk exposure higher in…

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