Employee Engagement

Emotional Intelligence Leadership: 6 Tips

To use the movie trailer phrase, "In a world where..." context is critical. Emotional intellige...

Jenn Goddu

February 15, 2023 | 5 MIN READ

General

Use Your Words: 2020 Holidaze, Revisited

What are you celebrating this year?   In a year of "unprecedented" and "unimaginable...

Melissa Krut

January 27, 2025 | 4 MIN READ

Best Practices

Customer Experience

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so....

Vincent Sevilla

March 6, 2025 | 11 MIN READ

Employee Engagement

Optimizing employee experience: How does language figure into the picture?

How diverse is America really?  The USA in the 21st century is a cultural hodgepodge that com...

Gordon Polovin

May 29, 2020 | 6 MIN READ

Customer Experience

Multilingual CX: How important is language in delivering the best possible customer experience?

The customer experience (CX) is showing up in the actions and plans of industry captains around...

Gordon Polovin

December 2, 2022 | 8 MIN READ

General

The Language of Uncertainty: Defining Times

Times of uncertainty have an undeniable effect on people’s attitudes, behavior, and their use...

Jake Burgess

May 21, 2020 | 6 MIN READ

General

Crisis Communication: Grace Under Pressure

Not everything is about business. One contributor reflects on the humanity and humility require...

Andrew Cartwright

October 29, 2024 | 6 MIN READ

Customer Experience

General

Market Research

Communicating During Uncertain Times: How Words Help Us Understand

How do you connect with your target audience during these uncertain times? As you craft messagi...

Kathy Edens

July 1, 2021 | 5 MIN READ

Best Practices

General

Know Your Audience: Adopting and Adapting

This piece wraps up a three-part series on the value of audience awareness in improving engagem...

Andrew Cartwright

October 8, 2023 | 6 MIN READ