Feature Focus

Sogolytics 31.0 Release Highlights

Ready for a little something extra? We’ve got you! Check out a few highlights from our recent release, Sogolytics Sprint 31.0. 🙂 Rating made greater Customize the rating UI for CX metric or Rating Scale questions Rating questions are just the best, right? In addition to capturing frequency (how many people gave each rating) they also provide you with an overall metric, like satisfaction or agreement. Adding smiley options — ahem, an emoji palette — was a great update to the Rating Scale question, and we’ve loved seeing the usage of a wide range of smiles (and occasional frowns!). Now, we’re bringing that same flexibility to metric questions in SogoCX: Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Project-level Touch Rules Set Touch Rules on All Projects, Select Projects, or This Project Are you familiar with Touch Rules? At the distribution stage, these are the magical formulas that protect us from causing the dreaded Survey Fatigue! In short: If you’re sending out lots of invitations and some may be going to the same person more than once, you may choose to avoid a pile-up by applying Touch Rules. Choose not to send invitations to those who’ve responded recently, or even to those who’ve simply received invitations recently. So what’s new? Previously, Touch Rules were account-wide, meaning that if you’re sending out invitations to Survey A, the Touch Rules you apply would filter out participants/recipients of any other survey in the entire account. Now, you may choose […]