Customer Experience

Weddings, Parties, and Special Events in the COVID-19 Era

With shutdowns and stay-at-home orders hitting the U.S. from all sides, people retreated into t...

Gordon Polovin

February 7, 2022 | 6 MIN READ

Customer Experience

From Fast Food to Fine Dining: The Restaurant Scene in 2022

The COVID-19 pandemic hit the US in early 2020, and aside from the dire health consequences, it...

Gordon Polovin

January 21, 2025 | 7 MIN READ

Customer Experience

Feel the Burn: The Pandemic’s Impact on Health Clubs and Gyms

When the pandemic hit, it put all of us into a state of universal uncertainty. At the center of...

Gordon Polovin

January 31, 2022 | 6 MIN READ

Customer Experience

COVID-19 and the Country Club Membership Experience

When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...

Gordon Polovin

August 8, 2023 | 8 MIN READ

Best Practices

Employee Engagement

How the Pandemic Affects Mental Health and Wellness

The Kaiser Family Foundation (KFF) conducted a health tracking poll in early 2020 and found sev...

Kathy Edens

November 4, 2021 | 5 MIN READ

Employee Engagement

Where have the employees gone? What we know.

Whether holding longer for customer service, unable to get into a store that’s closed early, ...

Jenn Goddu

October 16, 2021 | 5 MIN READ

Customer Experience

Market Research

Travel, Reinvented: Top Travel and Tourism Trends to Keep in Mind

For some countries, travel is opening up, and with it, new concerns around what the future of t...

Disha Sanghvi

September 4, 2021 | 5 MIN READ

Employee Engagement

Listen Up and Speak Up: Burnout, Churn, and Tuning In

There's no question: It's a tough time to be an employer and it's a tough time to be an employe...

Melissa Krut

August 14, 2021 | 6 MIN READ

Customer Experience

Market Research

The Season of Churn: Pandemic-influenced Consumer Attrition

The COVID-19 pandemic was a B2B and B2C upheaval that made traditional marketing and organizati...

Gordon Polovin

January 21, 2025 | 6 MIN READ

Customer Experience

Employee Engagement

General

The Future of Events in a Post-Pandemic World

Gatherings (big and small) are among the pandemic's serial victims, spreading across sports eve...

Gordon Polovin

June 8, 2023 | 6 MIN READ