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Best Practices
Customer Experience
Understanding the Impact of Storytelling on Customer Experience
Ready for a sad-but-true story?Trust for all sources of information have recently hit recor...
Jenn Goddu
September 15, 2022 | 5 MIN READ
Customer Experience
Real Estate
Realtor vs. Home Cash Buyer: Seller Experience Comparison
So, you're ready to sell your place? Definitely a big decision! Now that you've made this choic...
Gordon Polovin
September 15, 2022 | 12 MIN READ
Customer Experience
Survey Types
CX Metrics: How is NPS Calculated?
Could there really be one question to rule them all?As we continue our deeper look at CX me...
LeTeisha Newton
September 9, 2022 | 3 MIN READ
About Sogolytics
Financial Services
Where Sogolytics is Going: Upcoming Events
For many, Labor Day weekend means the end of travel and summer adventures. For us, it's time to...
Sogolytics
August 9, 2023 | 3 MIN READ
Customer Experience
Buzzword Decoded: What is NPS Really?
The Net Promoter Score (NPS), and its employee counterpart eNPS, is a metric that many business...
LeTeisha Newton
September 2, 2022 | 4 MIN READ
Best Practices
Customer Experience
Retail
Low-Cost Ways to Improve the In-Store Shopping Experience
All things being equal, creating a better shopping experience for your customers is likely to i...
Jake Burgess
August 25, 2022 | 9 MIN READ
Best Practices
Customer Experience
Shisa Kanko: Mastering External Communications with Japanese Train Drivers
Miscommunication with your customers, clients, and partners can be fatal. Social media gaffes c...
Jake Burgess
August 15, 2022 | 8 MIN READ
Best Practices
Customer Experience
Travel and Hospitality
Creating Airline Passenger Experiences Travelers Will Love
Airlines are known for their commitment to prioritizing passengers’ air travel experience.
...
Natasha Safronova
August 10, 2022 | 4 MIN READ
Best Practices
Customer Experience
Retail
Retail Stores Should Have Websites—Even Without eCommerce
If you listen to all the noise on the internet, you’d probably believe that brick-and-mortar ...
Jake Burgess
July 21, 2023 | 5 MIN READ
Best Practices
Customer Experience
Financial Services
3 Ways Credit Unions Can Attract More Young Members in 2022
In 2020, Millennials overtook Baby Boomers as America’s largest living adult generation, and ...
Patrick Grieve
July 28, 2022 | 4 MIN READ