Customer Experience

The Pros and Cons of Chatbots in Customer Service

We live in an era where customer support teams are regularly overloaded with requests, but comp...

Jake Burgess

February 10, 2022 | 6 MIN READ

Customer Experience

3 Ways Emotional Intelligence Can Improve Your Customer Experience

Want to connect better with your customers? Speak to their emotions! This is especially impo...

Disha Sanghvi

March 15, 2024 | 5 MIN READ

Customer Experience

Employee Engagement

General

Camera On: How Video Calls Improve Our Lives (Mostly)

Customers have long connected with companies over the phone, but the rise in remote work has le...

Melissa Krut

September 18, 2021 | 6 MIN READ

Customer Experience

The Butterfly Effect of Customer Experience

Have you heard of the butterfly effect? The metaphorical butterfly flapping its wings generatin...

Disha Sanghvi

June 2, 2023 | 4 MIN READ

Customer Experience

5 Customer Experience Lessons We Can Take From 2020

It’s easy to think that the average consumer has radically changed over the past 12 months. B...

Jake Burgess

December 2, 2022 | 5 MIN READ

Customer Experience

Customer Service Communication Challenges

In a hyper-competitive market with seemingly endless choices, customer experience is a critical...

Adam Spencer

April 2, 2021 | 6 MIN READ

Customer Experience

Market Research

What is growth marketing, and how does it relate to the customer experience?

What is growth marketing? Many sales enablement experts alternatively title their designations...

Gordon Polovin

April 23, 2024 | 9 MIN READ

Customer Experience

Feature Focus

Beyond Surveys: The Age of Proactive Feedback Management

Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...

Disha Sanghvi

March 26, 2021 | 5 MIN READ

Customer Experience

Employee Engagement

CX Expectations and How They Impact Employee Experience

Employee experience has come to be viewed as a strategic area for companies to drive value. Whi...

Jenn Goddu

June 8, 2023 | 7 MIN READ

Customer Experience

The 5 Biggest CX Disruptors in the Digital Era and Their Impact on Customer Loyalty

Want more customers -- and more loyal customers? Of course. Customer experience (CX) in comp...

Gordon Polovin

May 8, 2023 | 11 MIN READ