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Sally is a resident leaving a nursing and rehabilitation facility after six months of post-surgery rehabilitation. Returning home means no more nightly checks from nurses and aides, no more companionship from other residents, and perhaps even a host of physical challenges to consider. There’s undoubtedly a lot of change for…

An important measure of care in the healthcare industry is risk assessment. Facilities and their employees can face several hazards in administering care, and understanding those risks—both to patients and staff—is paramount when developing strategies. Nursing homes, assisted living, or care home facilities can find their risk exposure higher in…

In many ways, community health focuses on public health as a whole. Community health workers and volunteers work to ensure that people from all socioeconomic backgrounds can still access services, doctors, and other vital resources. A young mother who’s pregnant can find help. A young man with autism can gain…

As we enter a new year, it’s a time to focus on what has gone before, what we know, and how it can inform our future. Having the data you need right at your fingertips at the beginning of the year is a powerful strategic tool for any organization. In…

When we talk about Nursing Homes and Assisted Living Facilities, we are talking about long-term care provided to a specific category of people in the United States, namely: those who don't warrant hospitalization but, due to ill-health, cannot live unassisted. The latter covers the elderly in most cases, but also…

The world has staggered through one of the most deadly and disruptive pandemics in history. Millions of deaths and countless hardship cases pave the jagged path back to normalcy. There's so much we can say on the subject, but COVID-19 aimed its sights fairly and squarely on nursing homes, and…

When talking about lifestyles and nursing homes in the same breath, we should appreciate that it's a massively complicated subject. The conversation converges on elderly occupants with varying degrees of ill health, concerned families, and expected healthcare standards. But, ultimately, everything boils down to the resident experience and resident journeys…

When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC lifestyle"). Indeed, their residents, generally seniors, were among the most vulnerable. This article aims to provide membership experience (MX) insights into country club living through the thick of the pandemic, and the latter's impact…

Uncovering the Secret to Delivering VIP-Level Resident Experience

PX as a Risk Assessment Tool for LTC Facilities

The Necessity of Data in Community Health PX

Necessity of Data in Patient Experience for LTCs

The Florida Example: A Mainstream Nursing Home-Dependent State

Nursing Home Surveys: What They Can Tell Providers About the Resident Experience

Nursing Homes: How Good Are They at Providing a Better Quality of Life?

COVID-19 and the Country Club Membership Experience