Healthcare

Uncovering the Secret to Delivering VIP-Level Resident Experience

Sally is a resident leaving a nursing and rehabilitation facility after six months of post-surg...

LeTeisha Newton

October 6, 2023 | 4 MIN READ

Best Practices

Healthcare

PX as a Risk Assessment Tool for LTC Facilities

An important measure of care in the healthcare industry is risk assessment. Facilities and thei...

LeTeisha Newton

February 16, 2023 | 6 MIN READ

Best Practices

Healthcare

The Necessity of Data in Community Health PX

In many ways, community health focuses on public health as a whole. Community health workers an...

LeTeisha Newton

February 6, 2023 | 5 MIN READ

Customer Experience

Healthcare

Necessity of Data in Patient Experience for LTCs

As we enter a new year, it’s a time to focus on what has gone before, what we know, and how i...

LeTeisha Newton

January 24, 2023 | 6 MIN READ

Healthcare

The Florida Example: A Mainstream Nursing Home-Dependent State

When we talk about Nursing Homes and Assisted Living Facilities, we are talking about long-term...

Gordon Polovin

February 23, 2024 | 7 MIN READ

Best Practices

Healthcare

Survey Types

Nursing Home Surveys: What They Can Tell Providers About the Resident Experience

The world has staggered through one of the most deadly and disruptive pandemics in history. Mil...

Gordon Polovin

August 9, 2023 | 6 MIN READ

Best Practices

Customer Experience

Healthcare

Nursing Homes: How Good Are They at Providing a Better Quality of Life?

When talking about lifestyles and nursing homes in the same breath, we should appreciate that i...

Gordon Polovin

August 13, 2022 | 7 MIN READ

Customer Experience

COVID-19 and the Country Club Membership Experience

When COVID-19 hit the USA, it didn't bypass country clubs (alternatively referred to as the "CC...

Gordon Polovin

August 8, 2023 | 8 MIN READ