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Travel and Hospitality6 Hotel Guest Experience Pillars You Must NailIt’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to please. Comfort. Affordability. Good service. Today’s guests want...5 min read
Travel and Hospitality9 Tips to Improve Hotel Guest ExperienceOne of the most important things that a hotel can do is to provide their guests with a good experience. This is a pretty straightforward...3 min read
Travel and HospitalityCreating Airline Passenger Experiences Travelers Will LoveAirlines are known for their commitment to prioritizing passengers’ air travel experience. Right? As someone with over 10 years of industry experience, I certainly think...4 min read
Travel and HospitalityListening to Traveler Feedback Today is Key to an Airline’s Success TomorrowIt’s no secret that the aviation industry has been one of the sectors most impacted by the COVID-19 pandemic. Unprecedented health and safety concerns in combination...4 min read
Travel and HospitalityHow to Reverse the Decline in Hotel Guest Satisfaction in 2022For the hotel industry in 2022, it’s a classic case of “good news, bad news.” The good news? In general, the industry is continuing to...