Make decisions that empower growth with customer experience analysis

Connect with customers at every stage of their journey and collect in-depth insights with SogoCX. The easy-to-use platform places comprehensive analytical power at your fingertips, helping prioritize and target your most promising opportunities.

Customer Experience Analysis

From discovering issues to taking action, SogoCX identifies the customer experience priorities with the biggest impact.
Accelerate Analysis
  • Customer Segmentation and Filtering
  • Sentiment and Text Analytics
  • Customer Profiling
  • Statistical Analysis
Share Your Insights
  • Data Visualizations
  • Role-based Dashboards
  • CX Report Creation and Management
  • CX Report Distribution
Prioritize Actions
  • Trend Analysis
  • Key Driver Analysis
  • Customer Churn Prediction

Discover What Matters Most

Our Key Driver Analysis reporting makes sense of your data so you know where to take action. You’ll clearly understand the drivers and relationships revealed by your customers’ attitudes, needs, and behaviors.
Role-based dashboards
Storytelling with trends
Proactively tackle churn
Understand your market
Automatic sentiment and text analytics
Fuel marketing and product design
Actionable customer experience analysis
Unlocked customer insights analysis
Instantly build and share reports
Statistical customer experience analysis
What is Customer Experience Analysis?
Understand what your customers think about your brand. Are your products or services living up to customer expectations? Customer experience analysis helps you identify the critical drivers for your business.

By going into the details, customer experience analysis can improve your CX strategy by helping you.

  • Know just who your ideal audience is
  • Identify and measure pain-points across key customer journey milestones
  • Respond to and improve CX gaps with actionable insights


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