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Customer Experience Analysis
From discovering issues to
taking action, SogoCX identifies the customer experience priorities with the biggest impact.
Accelerate Analysis
- Customer Segmentation and Filtering
- Sentiment and Text Analytics
- Customer Profiling
- Statistical Analysis
Share Your Insights
- Data Visualizations
- Role-based Dashboards
- CX Report Creation and Management
- CX Report Distribution
Prioritize Actions
- Trend Analysis
- Key Driver Analysis
- Customer Churn Prediction
Discover What Matters Most
Our Key Driver Analysis reporting makes sense of your data so you know where to take action. You’ll clearly understand the drivers and relationships revealed by your customers’ attitudes, needs, and behaviors.
Role-based dashboards
Deliver the right information to the right people. SogoCX’s role-based views reinforce centralized control while simultaneously giving everyone across your organization the data and analyses they need.
Storytelling with trends
To keep pace with moving customer targets, SogoCX reveals customer experience developments at the aggregate and individual levels in CX reports and dashboards by time, geography or other filters.
Proactively tackle churn
Rely on data to understand how well you retain customers, and use your unified customer experience data to monitor for churn signals from your feedback.
Understand your market
Make your customer experience programs personalized to your customers by setting simple or complex conditions for drill-downs and feedback collection on customer segments.
Automatic sentiment and text analytics
Make changes based on what’s important to your customers by quantifying the sentiment and categorizing topics in text-based feedback.
Fuel marketing and product design
Gain intelligence by building a profile on what customers are interested in, their contact preferences, and buying signals with aggregated operational and experience data.
Actionable customer experience analysis
Pre-built reporting templates and customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT.
Unlocked customer insights analysis
Take the headache out of creating and managing reports with reporting canvas, templates and one-click report options. Build the dashboards and customer experience reports your organization needs without derailing your day.
Statistical customer experience analysis
Automatically compute key statistical factors and visualizations and present them graphically to help even the non-data scientists make decisions.
What is Customer Experience Analysis?
Understand what your customers think about your brand. Are your products or services living up to customer expectations? Customer experience analysis helps you identify the critical drivers for your business.
By going into the details, customer experience analysis can improve your CX strategy by helping you.
- Know just who your ideal audience is
- Identify and measure pain-points across key customer journey milestones
- Respond to and improve CX gaps with actionable insights
SogoCX