No matter the industry, regardless of your business size, customers expect a high level of personalized response. Many companies struggle to respond to what really matters to customers. SogoConnect provides closed-loop customer experience ticketing and action planning tools to help you operationalize your responses to customers from anywhere across the organization.
Categorize and mark ticket status See the state of any ticket at a glance by filtering through categories and ensuring real-time updates. You can build categories based on your industry or use one of our starter packs to get going. Enable critical alerts Bring any hot-button topic to your team’s attention instantly by automatically or manually tagging the ticket as ‘Critical’. Simplify your team’s inbox No more switching between systems to get the data you need. Bring all your data onto SogoConnect, including Customer Information, Action Buttons, Timeline, Categories, and more for quick resolution. Accelerate ticket management Closed loop customer experience means rapid and effective follow-up. Our pre-built response templates, built-in bulk action, and editor capabilities, help you respond quickly to urgent needs.
Provide communication access Direct tickets and alerts streamline internal communications based on individual or team responsibility. Automate updates and tasks Keep your team and managers up to speed on ticket activity through multiple channels including the platform itself, specific applications, and email. Get the right people on board Need another team to respond? Easily reassign the ticket. You can also add other users or non-users to a ticket to ensure the right person can address the concern at hand. Add comments Document any follow-up that happens on the platform or beyond, share information and observations, and set expectations with colleagues.
What is close-loop?
Detractors offer an opportunity to win your most loyal customers. Directly follow up and respond to negative customer feedback and comments with a closed-loop system. Just like that, you are more likely to win a repeat client.