Employee Engagement

What is eNPS, and is it all that important?

eNPS stands for Employee Net Promoter Score, a methodology that has built a reputation for meas...

Gordon Polovin

May 24, 2020 | 8 MIN READ

Employee Engagement

Survey Types

Organization Quizzes = Employee Engagement and Employee Job Satisfaction 

Training and employee quizzes in the digital era These days the employee experience (EX) recei...

Gordon Polovin

May 21, 2020 | 6 MIN READ

Employee Engagement

How to Succeed in Employee Performance Management with Best Practices (& Trying!)

"How to Succeed in Business Without Even Trying" may make a great musical, but in real life, mo...

Gordon Polovin

April 23, 2025 | 8 MIN READ

General

Market Research

Survey Types

Internal vs. External Market Research

Many companies would say that conducting research is a job for external experts -- people with ...

Jake Burgess

February 6, 2025 | 6 MIN READ

Customer Experience

Employee Engagement

Survey Types

Two Feedback Surveys That Will Change Your Business in 2021 and Beyond

Creating a meaningful difference in business these days, especially in a competitive marketplac...

Gordon Polovin

July 1, 2021 | 10 MIN READ

Customer Experience

Communication with Customers + Customer Feedback = Better Customer Experience (CX)

The phrase "communication with customers" is used so often in the CX conversation that it's in ...

Gordon Polovin

April 8, 2025 | 7 MIN READ

Best Practices

Customer Experience

A Data-Driven Approach to Closing the Customer Feedback Loop

Closing the customer feedback loop is a widely adopted business practice. Some even consider it...

Jake Burgess

December 8, 2022 | 6 MIN READ

About Sogolytics

General

Survey Types

Strange Days: Dealing with COVID-19

With the rapidly evolving swirl of news and rumors regarding COVID-19, the novel coronavirus, i...

Melissa Krut

April 3, 2020 | 4 MIN READ

Customer Experience

The CX Turnaround: Learning from Mistakes

No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...

Jenn Goddu

March 9, 2020 | 4 MIN READ

Customer Experience

Will Customer Effort Soon Be a Thing of the Past?

If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...

Sogolytics

July 1, 2021 | 5 MIN READ