Kathy Edens
A stereotypical introvert, Kathy is a writer who isn’t sure what she thinks until she writes about it. She believes collaborating with a variety of individuals from all walks of life and different experiences makes content come alive.
Customer Experience
Benchmarking 101: Why Your Results Are the Only Ones That Matter
Are you forever benchmarking your company’s results against your competitor’s, others in yo...
Kathy Edens
March 26, 2020 | 5 MIN READ
Customer Experience
Why Customer Experience Matters to Non-Profits, Too
Who is your client? In the for-profit world, it's pretty clear: To attract the business and con...
Kathy Edens
April 28, 2026 | 5 MIN READ
