Sogolytics is now listed on the PointClickCare Marketplace, bringing automated resident and patient experience surveys to the technology system that most of the senior care industry already runs on. Skilled nursing, assisted living, independent living, and memory care providers can now trigger feedback requests in real time from the admission, discharge, and transfer events already captured inside PointClickCare.

You can read the full announcement in <HERE>.

For senior care operators, this closes a long-standing gap. Reaching the right resident or family contact at the right care milestone has meant building survey lists by hand, which takes time most teams do not have. As a result, a lot of feedback simply never gets collected. This integration puts the feedback loop where the care happens, tied to real events rather than a calendar.

What this Integration means to PointClickCare Customers

Sogolytics has spent years helping healthcare providers listen to patients, residents, and staff, then act on what they hear. This listing brings those customer experience capabilities closer to the point of care, straight into the system senior care teams already use every day. Rather than pulling data out of PointClickCare to run surveys elsewhere, Sogolytics listens to the care events happening inside it and launches the right survey on its own.

So, when a resident’s care status changes, the survey goes out in real time. No spreadsheets, no manual uploads, no waiting for the next scheduled send. The feedback loop lives where the care happens, tied to real events rather than a calendar.

The listing covers every senior care setting PointClickCare serves: Skilled nursing, assisted living, independent living, and memory care. It is available to both U.S. and Canadian PointClickCare customers from launch, and it works the same whether you run one facility or a multi-state portfolio.

Why Senior Care Feedback is Uniquely Challenging

Senior care runs some of the most sensitive feedback programs, as every survey must reach the right person at the right moment, and often that person is not the resident but a family member, guardian, or care partner.

Get the timing wrong and the feedback turns weak. Get the recipient wrong and you risk reaching a family during a difficult time with an ill-timed message. The cost of doing this by hand, safely and accurately, has kept many operators from measuring experience at all.

This is where thinking about the full resident journey changes the picture. Move-in, care plan reviews, transfers between levels of care, discharge, and bereavement follow-up are all distinct moments. Each one calls for a different question and a different recipient. A single yearly survey cannot capture any of that well.

The operators who treat these moments as a connected journey, rather than a once-a-year checkbox, are the ones pulling ahead. The teams still relying on manual list-building are the ones falling behind, not because they care less, but because the work does not scale.

How it Works

Admission, discharge, and transfer events trigger surveys automatically

Sogolytics uses PointClickCare’s ADT (Admission, Discharge, Transfer) event feed to launch surveys, the moment a resident’s status changes. A discharge from skilled nursing can trigger a post-stay survey to the resident or the family member. An admission to memory care can trigger a family orientation check-in. A transfer between levels of care can trigger a satisfaction pulse.

Every event flows through Sogolytics as a custom activity. That means you can build multi-step workflows tied to real care milestones instead of fixed dates on a calendar.

Resident and contact data sync without manual uploads

Resident and family details sync from PointClickCare into Sogolytics directories on their own. The PointClickCare contact types map to Sogolytics’ contact fields through simple dropdown choices.

So, existing sorted contacts, whether family, guardian, responsible party, or care partner, get carried over, without the need to rebuild that segmentation in a second tool.

Built for resident and family engagement

Inside the PointClickCare Marketplace, Sogolytics sits under Resident and Family Engagement, in the Surveys category. That placement reflects how operators use it today: capturing structured feedback from residents, families, and care partners at each moment that matters.

Five Ways the Integration Helps Senior Care Operators

For teams weighing what this means day to day, here is where the value shows up.

1. Less manual work

The hours your team spends building lists and chasing exports go away. Surveys launch from events that are already recorded.

2. Better timing

Feedback arrives when the experience is fresh, so answers are more honest and more useful.

3. The right recipient every time

Contact mapping means the survey reaches the resident, family member, or care partner it was meant for.

4. One connected view of the journey

Move-in through discharge and follow-up sit in a single platform, so patterns across the journey become visible.

5. Room to grow

The same integration works across one facility or a full continuum of care, with no custom development to add sites.

Sogolytics in Healthcare

The PointClickCare listing is one piece of a broader healthcare experience platform. Sogolytics helps providers listen to both patients and staff, then act on what they hear.

The platform is fully HIPAA compliant and ISO 27001 certified, so patient information stays protected. It is HCAHPS ready for organizations that report on standardized patient experience measures. Feedback can be collected through the channels people actually use, including email, SMS, chat, and web forms.

It also connects to the systems you already run. Beyond PointClickCare, SogoCX integrates with EHR and CRM systems to bring patient experience data together in one place. On the staff side, SogoEX helps you understand engagement and retention, which matters in an industry where staffing shapes the quality of care.

For teams that want a plan rather than a pile of data, Experience Navigator acts as a diagnostic framework. It helps you decide which metrics, surveys, and journey priorities to focus on based on your goals. If you want to go deeper on the patient side specifically, the patient experience solution page walks through the full approach.

Proof from Senior Care Operators

Senior care and long-term care providers already use the Sogolytics platform to close the feedback loop with residents and families.

Take Legacy Healthcare, which manages skilled nursing and long-term care facilities. Before Sogolytics, its post-discharge feedback process was not personal, which clashed with a core value. After building post-discharge surveys into Sogolytics, the team saw results within the first three days. As one leader put it, the goal is to make sure every resident is treated like a VIP, and the platform helps them get there.

Elevate Care tells a similar story. The provider brought resident reviews, discharge surveys, employee feedback, and exit interviews together on one platform. Guest Relations now monitors resident satisfaction during stays and addresses concerns as they come up, which lifts both outcomes and online reviews.

Both stories point to the same lesson. When feedback is easy to collect and tied to real moments, staff spend less time wrangling data and more time on care. The PointClickCare integration simply removes one more step between the event and the insight.

Available now on the PointClickCare Marketplace

Sogolytics is live on the PointClickCare Marketplace under Integrated Solutions. PointClickCare customers can request an integration setup directly from the marketplace listing or by contacting the Sogolytics team.

The teams already acting on real-time resident feedback are building a clearer picture of the journey with every admission, transfer, and discharge. The ones still measuring experience by hand are working harder for a thinner view. The integration is here to close that gap.