Gordon Polovin

With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Employee Engagement
Promoting From Within vs. Hiring Externally: Which Is Better?
The situation posed by the topic of this article represents a continuous dilemma for most compa...
Gordon Polovin
July 31, 2026 | 6 MIN READ
Employee Engagement
Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment
Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...
Gordon Polovin
October 9, 2020 | 6 MIN READ
Employee Engagement
Carefully selected workplace incentives that cost little to nothing but pay off big
Your most valuable asset is not one that stands out directly on a balance sheet, with numbers n...
Gordon Polovin
March 28, 2024 | 6 MIN READ
Employee Engagement
Two Feedback Surveys That Will Change Your Business in 2021 and Beyond
Creating a meaningful difference in business these days, especially in a competitive marketplac...
Gordon Polovin
August 27, 2026 | 6 MIN READ
Employee Engagement
Communication with Customers + Customer Feedback = Better Customer Experience (CX)
The phrase "communication with customers" is used so often in the CX conversation that it's in ...
Gordon Polovin
August 28, 2026 | 6 MIN READ
Employee Engagement
The Impact of Branding: You’d Better Recognize
Any conversation about customer experience platform must include a discussion of brand power an...
Gordon Polovin
August 27, 2026 | 6 MIN READ
Employee Engagement
AI on EX: Why Artificial Intelligence is Transforming Employee Experience Forever
Working in the digital era, especially with the latest AI revelations, has resulted in a new qu...
Gordon Polovin
February 27, 2020 | 6 MIN READ
Employee Engagement
AI and CX in 2020 and Beyond
Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...
Gordon Polovin
August 27, 2026 | 6 MIN READ
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