Gordon Polovin
With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Customer Experience
5 EX Metrics to Transform Your CX
Two vital business success drivers are employee retention and customer loyalty, thus consolidat...
Gordon Polovin
September 2, 2026 | 9 MIN READ
Customer Experience
Leisure Travel Expectations for 2024
What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...
Gordon Polovin
January 20, 2025 | 9 MIN READ
Customer Experience
Understanding the Overlap Between EX and CX
Can you imagine a business where there's hardly any interaction between customers and employees...
Gordon Polovin
August 27, 2026 | 9 MIN READ
Customer Experience
3 CX Trends Transforming the Hospitality Industry
The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...
Gordon Polovin
April 28, 2026 | 9 MIN READ
Customer Experience
Make Compelling Data-Centric Presentations
Making presentations without data inclusion and verifications guarantees your audience will rai...
Gordon Polovin
November 20, 2023 | 9 MIN READ
Customer Experience
Create an Executive Summary that Does More
Teamwork in enterprise and SMB commercial entities alike relies on exceptional project manageme...
Gordon Polovin
July 16, 2026 | 9 MIN READ
Customer Experience
Why (Truly) Data-Driven Businesses Are Winning
"Data-driven business" is no longer an aspirational buzzword but a widespread reality, and the ...
Gordon Polovin
July 3, 2026 | 9 MIN READ
Customer Experience
Top 7 Digital CX Strategy Trends
This is the second part of a two-part Digital Customer Experience Strategy series. The first pa...
Gordon Polovin
August 28, 2026 | 9 MIN READ
Customer Experience
The Ultimate Guide to Digital CX Strategy
The ultimate digital experience strategy depends critically on an omnichannel presence. This ex...
Gordon Polovin
August 30, 2023 | 9 MIN READ
Customer Experience
5 Steps for Successful Omnichannel CX
Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...
Gordon Polovin
September 13, 2023 | 9 MIN READ
