LeTeisha Newton
LeTeisha is all about imagination, as reflected through her eclectic involvement in fiction publishing, game streaming, and cosplaying. When she's not creating, she's working on scholastic pursuits beyond her MBA.
Best Practices
Everything You Need to Know About the CSAT Survey
Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Surv...
LeTeisha Newton
August 22, 2022 | 6 MIN READ
Best Practices
Know Better, Do Better: Focus on Empowering Women at Work
Our conversation about corporate social responsibility (CSR) is continuing, and our next focus ...
LeTeisha Newton
August 13, 2022 | 6 MIN READ
Best Practices
How Brand Equity Can Help (or Ruin) Diversity & Inclusion Efforts
Brand Equity is all about the value of a brand, in and of itself—not just the products or ser...
LeTeisha Newton
July 14, 2022 | 6 MIN READ
Best Practices
Know Better, Do Better: Remove the Stigma of Unspeakable Things at Work
We’ve talked about the importance of corporate social responsibility, but let’s take a clos...
LeTeisha Newton
July 8, 2022 | 6 MIN READ
Best Practices
Know Better, Do Better: Focus on Mental Health Awareness at Work
Mental health awareness and employee well-being are both topics that have gained greater import...
LeTeisha Newton
January 20, 2025 | 6 MIN READ
Best Practices
Enter the CX Matrix
Most of us remember where we were in life when we came across Neo and the choice Morpheus gave ...
LeTeisha Newton
December 2, 2022 | 6 MIN READ
Best Practices
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
August 23, 2024 | 6 MIN READ
Best Practices
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 6 MIN READ
Best Practices
Know Better, Do Better: Why Only Celebrating Diversity in February is Dangerous
As we're focusing our corporate social responsibility lens on Diversity and Inclusion during ...
LeTeisha Newton
June 15, 2022 | 6 MIN READ
Best Practices
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 6 MIN READ
