Jenn Goddu
Jenn likes asking questions and getting answers, which makes Sogolytics a good match. She’s a Charlotte, NC-based, Canadian ex-pat, with a M.A. in Journalism and a M.F.A. in Creative Writing. She’ll leave the quantitative data analysis to the experts!
Employee Engagement
Emotional Intelligence in Leadership: Why EQ Matters Today
Our understanding of emotional intelligence is 30 years old. The question now is, "What is the ...
Jenn Goddu
July 2, 2026 | 11 MIN READ
Employee Engagement
What’s in a Word? The Importance of Survey Wording
With the tools available today it can seem so simple to just bang out a survey and look for gre...
Jenn Goddu
June 5, 2023 | 11 MIN READ
Employee Engagement
How Managers Can Help Employees Set Goals
Many of us start a new year setting professional goals and making personal resolutions. Yet, at...
Jenn Goddu
September 2, 2026 | 11 MIN READ
Employee Engagement
The 2020 Guide to Seasonal Delight Despite the Distance, Customer Edition
The holiday season is upon us. In 2020 that means kids aren’t supposed to hug mall Santas and...
Jenn Goddu
April 28, 2026 | 11 MIN READ
Employee Engagement
The 2020 Guide to Seasonal Delight Despite the Distance, Employee Edition
Traditional business holiday parties are being cancelled in 2020. It’s hard to safely social ...
Jenn Goddu
November 10, 2020 | 11 MIN READ
Employee Engagement
Encouraging Employee Engagement Outside of the Office
Many employees appreciate working remotely for the flexibility and autonomy offered. Yet resear...
Jenn Goddu
September 2, 2026 | 11 MIN READ
Employee Engagement
How is COVID-19 Changing Customer Effort Offline?
For many, business has changed dramatically during COVID-19. We’ve seen a fresh perspective o...
Jenn Goddu
May 25, 2026 | 11 MIN READ
Employee Engagement
Will Customer Effort Score Be the Next Best Predictor of Success?
Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...
Jenn Goddu
December 2, 2022 | 11 MIN READ
Employee Engagement
The Future is Flexible: How Flexibility Attracts Job Seekers
Physical flexibility is often something we envy in the young. At work, we may also look back fo...
Jenn Goddu
July 14, 2026 | 11 MIN READ
Employee Engagement
How Dramatic Events Change Habits
There may be a silver lining in the COVID-19 situation. These challenging times are having an i...
Jenn Goddu
May 25, 2026 | 11 MIN READ
