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        Create professional-looking surveys in minutes with our easy-to-use online survey maker. Enjoy plenty of advanced design, distribution, and analytics options to get the answers you need.

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        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

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        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

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        Meet our complete customer experience platform.
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        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
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        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        Pricing
        Explore our products and their prices in detail.
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        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
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        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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        Create professional-looking surveys in minutes with our easy-to-use online survey maker. Enjoy plenty of advanced design, distribution, and analytics options to get the answers you need.

        Explore SogoSurvey
        Check out our easy-to-use online survey tool.
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        Create your First Survey Project Getting Started With Sogolytics – Live Training Bank of Ready-to-Launch Survey Templates

        Meet the most secure and collaborative feedback management and assessment platform on the market, featuring sophisticated analytics and powerful automation and integrations.

        Explore SogoCore
        Step up with our advanced survey solution.
        Take a Tour
        Our all-in-one platform simplifies project flows.
        Mobile App
        Get answers to go with the app that delivers.
        Poll Maker
        Learn how our quick polls make decisions easy.
        Form Builder
        Simplify workflows with quick forms and alerts.
        Assessment
        From quizzes to audits, scores deliver more.
        Pricing
        Explore our products and their prices in detail.
        About
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        Related Resources

        15 Must-Know Features to Boost Survey Response Rates Build Custom Reports in Minutes – Live Training Bank of Ready-to-Launch Survey Templates

        Improve customer satisfaction and loyalty with the platform that helps you map and monitor key metrics across the customer journey, turning data into insights and action plans.

        Explore SogoCX
        Meet our complete customer experience platform.
        Omnichannel Experience
        Deliver consistently across channels.
        Voice of Customer
        Build understanding through deep listening.
        Customer Journey
        Find and fix friction points for smooth sailing.
        Customer Analytics
        Turn metrics, drivers, and NLP into insights
        Alerts & Action Plans
        React quickly and plan strategically.
        Net Promoter Score (NPS)
        Deepen brand loyalty to improve customer retention.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoCX

        Related Resources

        Top Customer Experience Trends That Emerged in 2023 Your Ultimate Guide to Customer Satisfaction eBook: What Remarkable CX Leaders Do Differently

        Understand, engage, and prioritize your people with the platform that streamlines employee experience management so you can focus on the folks who make your workplace work.

        Explore SogoEX
        Learn about our employee experience platform.
        Employee Engagement
        Uncover the drivers that impact employees most.
        Employee Pulse
        Easily track employee sentiment across time.
        HR Analytics
        Drill down on metrics and open-ended feedback.
        Employee Journey
        Mind the gaps to ensure a consistent employee experience.
        Employee 360 Feedback
        Get the full picture with this powerful multi-view study.
        Candidate Experience
        Improve the experiences of your potential employees, too!
        Employee Wellbeing
        Build a healthier balance to sustain a thriving workplace.
        Performance Management
        Ensure your reviews empower learning and growth.
        Company Culture
        Curate a workplace that really works for you and your team.
        Digital EX
        Streamline digital experiences to keep things moving.
        Pricing
        Explore our products and their prices in detail.
        About
        SogoEX

        Related Resources

        What Employee Experience Leaders Got Right in 2023 Rethink Employee Engagement: How to Fix What’s Broken Treating Employees As Your Most Important Customers
      • Online Survey Tool (DIY)
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        See all Solutions
        Case Study
        T3 Expo + Sogolytics
        Read more

        Related Resources

        On-Demand Webinar Library Survey Template Bank
        Solutions
        By Industry

        Quick: What’s that industry in which everyone’s trying to improve customer and employee experiences? Oh, right — that’s every industry! Working to provide better experiences for everyone? There’s a good chance we can help.

        01Credit Union 02Healthcare 03Travel & Hospitality 04Higher Education 05Non-Profit 06B2C 07Airlines 08Manufacturing
        09Financial Services 10Government 11K12 12B2B 13Technology 14Retail 15Automotive 16Fitness
        Case Study
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        Read more

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    •  
      • Security

        Our top-tier certifications and practices ensure your data privacy and security every step of the way.

      • Automation and Integration 
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        Professionally designed questionnaires for a wide range of projects allow you to go live in no time.

    •  
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        Our powerful, flexible solutions serve clients across industries and around the world. Their success is our success.

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        topic 01Integrations & API 02Billing 03Question Types 04Distribution Methods 05Project Analysis 06Security 07FAQs View All topics
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        Video Library

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        01Survey Design 02Survey Distribution 03Survey Reports & Data 04Take a Tour
        Welcome
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        Training

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        01Getting started with sogolytics 02Boost survey response rates 03Build custom reports in minutes 04Assessments: a total overview 05Best practices: design 06A deeper dive: advanced options 07What’s New?
        Welcome
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        Create Your First Survey Project Common Survey Design Pitfalls (And How to Avoid Them!) Better Reports: Put Omni to Work For You!
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        From thought leadership to feedback and experience management best practices, our webinars deliver insights to move you forward. Join us live or check out our on-demand library.

        on-Demand 01SOS Workshop: How to Spot and Correct Survey Mistakes 02How to Effectively Measure Customer Experience and Prove ROI 03Managing Change in the Era of Employee Experience 04L&D Strategies Gone Wrong: Delivering Better Training 05Fueling Customer Confidence & Trust: Critical Data Security Practices View All
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        Welcome
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        Survey Templates

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        Most popular 01Customer Satisfaction Survey 02Employee Engagement Survey 03Product Evaluation Survey 04Work-Life Balance Survey 05Training Evaluation Form View All
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Last updated on: Jul 14, 2022

Sogolytics 28.0 Release Highlights

by Melissa Krut

Estimated Reading Time : 5 mins

Ready to dive in to our latest release? We can’t wait for you to check it out! Remember that features vary by package type, but there’s always something for everyone in each new release. Check out a few highlights of Sogolytics 28.0 below, then log in to your own account and see for yourself!

Signature success

Nothing says “It’s official” like a signature! The new signature question type enables you to seek permission, confirmation, or acknowledgement — perfect for affirming details on job applications or agreeing to the terms of an arrangement. You may allow participants to upload a saved image, type their name and modify the font, or simply to scribble/draw their signature freehand. Once entered, participants must confirm and save to ensure the signature is final.

new signature question type

Expand the conversation

Want to hear from more participants more easily? Opt for an expanded audience through worldwide SMS invitation delivery and grow the possibilities with expanded Sogolytics API choices. Plus, improve the quality of data you’re collecting by allowing participants to re-open and edit their responses — now available across all project types.

Sogolytics 28.0 SMS upudate

Go with the workflow

Power up your processes! Rules & Alerts gets even more attention, allowing you to trigger multiple follow-ups all from the same convenient location. Beyond simply sending an email, why not push responses to Salesforce, hit an HTTP target, or trigger a Dialogue in SoGoConnect? Plus, now you can dynamically update Contact Lists through an SFTP server, making distribution more efficient than ever. The more our platform can streamline your processes, the more time you can spend using your data to make a difference!

Sogolytics 28.0 workflows

Score racks up more points

Have you explored Score in Omni? That small star icon packs a giant punch! Score takes all of the rating questions in your project and allows you to combine them into an overall score, to showcase scores by question, or to display scores by customized groups of questions. If your report-viewing audience wants to see the bottom line up front, look no farther than Score.

Caught up? Now, 28.0 brings enhanced sorting to scores, allows you to to split grids into questions to view scores by both overall dimension and sub-question (perfect for 360 projects — but one thing at a time!), and lets you choose to highlight data tables instead of graphs, if that’s what you’re into. Plus, if you’re running an assessment in which you’ve grouped questions into categories, you can now automatically apply those categories to display as group scores. Nice!

Sogolytics 28.0 score updates

360 evaluations unlocked

Omni is the perfect report to help you get started on your next employee 360 evaluation project, and now it’s the perfect report to help you streamline your customization process. Start by building the perfect Canvas with your preferred Score breakdowns, then add new Conditional Display segments that show only the data points you want. Top 5 scores? Bottom 3 scores? Hidden strengths, in which managers or peers gave a higher score than the self-rating? Blind spots, for self scores higher than those given by peers? Add your custom elements to build the perfect structure.

Then, choose to add a cover slide to each employee’s report. Add a logo, custom text, and other relevant details. Plus, you may want to add more slides that provide a bit of narrative or other context about the study and its purpose. Finally, set report-level segmentation to split apart each employee’s unique report. Then, email each employee their own personal link, or choose to download in PowerPoint, Excel, or — wait for it! — PDF.

Sogolytics 28.0 360 evaluation

The future of customer experience

A few of the 28.0 improvements to SoGoCX focus on powering up existing functionality. Love Tags? Add them in bulk or apply them to all relevant questions in a project at once. Excited about tracking metric follow-up questions? Now apply “follow-up” status to existing Text Box questions to analyze their content on the CX Dashboard!

When you’re ready for time travel, new update are ready for you! With 28.0, SoGoCX brings to life two exciting options: Milestones and Predictive Analysis. Looking backward to examine the impact of important events like new product releases (ta-da!) or changes in internal processes? Add one or more Milestones to your CX Dashboard to get a better look at how — if at all — these events impacted your most important CX metrics. Ready to look ahead? Use Predictive Analysis to examine how your most significant drivers can help you to determine the best path forward. With limited time and resources, you need insights to inform your decisions, and this easy-to-use tool can help you better understand how your chosen improvements can impact your customers’ experience.

And one more quick item on the subject of time travel: Import metadata along with response data and your historical data will look more beautiful than ever on all those trend graphs. Fancy!

Sogolytics 28.0 CX updates

Want more details?

Across all packages, you’ll notice:

  • Security enhancements
  • Improved performance in Design
  • UI updates within survey embed pop-ups
  • Improvements within embedding questions in email templates
  • Omni report elements do not reset following ‘Modify Report’
  • Like/Dislike icons added to Individual Response Report export
  • Grid sorting on all metric options in Omni
  • Cross Tab moved to Legacy Reports

Premium and above:

  • Touch Rules filter for Anonymous and Semi-Anonymous surveys
  • Edit Reminder message for Anonymous surveys
  • Allow re-open option under Track for all project types
  • Signature question type
  • PDF export in Omni

Enterprise and above:

  • Changes under Track for sub-users with limited permissions
  • HTTP Target XML and JSON option to push entire response
  • Omni CrossTab UI and performance improvements
  • Split grid in Omni if segmentation leads to more than 50 bars
  • Engagement Report textual updates
  • Allow request for custom URL from within account
  • Ability to add participation time and other metadata when importing data
  • Add records within list from external sources (Salesforce, SFTP)
  • Allow SMS invitations for all supported countries
  • Expanded SMS usage tracking
  • Insert cover page and additional slides in Omni Canvas
  • Allow grid splitting in Omni Score
  • Sort question and group Scores
  • Enable conditional display in segmented questions, Score options
  • Re-use Assessment Categories in Omni Group Scores
  • Allow users to push survey response link to Salesforce [add-on option]
  • Send SMS invitations using API [add-on option]
  • Expand workflow capabilities in Rules & Alerts (API, Salesforce) [add-on option]
  • Delete response API [add-on option]

SoGoCX package updates and options:

  • Assign sub-user permissions to CX projects
  • Improve Dashboard performance
  • Mark any Text Box as a metric follow-up
  • Simplify adding and applying Tags
  • Set image and display in shareable links to Saved Reports
  • CX metric predictive analysis
  • Add event Milestones to the CX Dashboard trend graphs
  • Salesforce app updates

Learn more!

Our User Guide is a great source for more information about our newest updates, but you can also check out a live (or recorded!) What’s New? session, review our feature comparison page for the latest breakdown, and log into your own account to see for yourself! We can’t wait to hear what you think! 🙂

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