Gordon Polovin
With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Customer Experience
Customer Experience Trends in a Hot Real Estate Market
The latest trends gathering fast traction and driving the markets to new highs have surprised e...
Gordon Polovin
December 23, 2022 | 9 MIN READ
Customer Experience
Advantages of Conducting Customer Satisfaction Surveys
There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...
Gordon Polovin
July 28, 2026 | 9 MIN READ
Customer Experience
Building an Effective CX Strategy
Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US...
Gordon Polovin
June 17, 2026 | 9 MIN READ
Customer Experience
30 Employee Engagement Survey Questions That You Need to Ask
Your staff retention depends on keeping your employees motivated and committed to their careers...
Gordon Polovin
December 9, 2021 | 9 MIN READ
Customer Experience
Customer Experience (CX) Trends in Financial Services in 2026
It's the busiest shopping season of the year, and companies are working hard to get you to spen...
Gordon Polovin
June 30, 2026 | 9 MIN READ
Customer Experience
How to Engage Introverted Employees
A company's employee engagement strategy is crucial for achieving optimal employee retention an...
Gordon Polovin
December 2, 2022 | 9 MIN READ
Customer Experience
Why We’re Obsessed: Myers-Briggs to BuzzFeed Personality Quizzes
A quiz (sometimes called a pop quiz) is the informal cousin of the more scientific personality ...
Gordon Polovin
September 13, 2023 | 9 MIN READ
Customer Experience
The Most Common Personality Tests: When to Use Them and When to Avoid Them
Personality tests seem to pop up everywhere, from social media to job interviews and from marke...
Gordon Polovin
October 26, 2021 | 9 MIN READ
Customer Experience
Best Cybersecurity Practices for Your Business
Cybersecurity revolves around the technologies, processes, applications, and controls designed ...
Gordon Polovin
September 10, 2024 | 9 MIN READ
Customer Experience
Cybersecurity Best Practices for Your Home
What does cybersecurity for your home mean? It's a blurred line at best. In the world of remote...
Gordon Polovin
February 4, 2025 | 9 MIN READ
