Jenn Goddu
Jenn likes asking questions and getting answers, which makes Sogolytics a good match. She’s a Charlotte, NC-based, Canadian ex-pat, with a M.A. in Journalism and a M.F.A. in Creative Writing. She’ll leave the quantitative data analysis to the experts!
Customer Experience
What’s Grace Got to Do With It: Enhancing Customer Experience
April is excited for her wedding and passionate that things turn out right. Yet, she’s flabbe...
Jenn Goddu
June 26, 2023 | 6 MIN READ
Customer Experience
Analyzing the 2023 Customer Rage Survey
Rage is not an emotion you want customers to feel in connection with your business. Yet the rec...
Jenn Goddu
November 23, 2023 | 6 MIN READ
Customer Experience
How to Apologize at Work in 5 Steps
Many of us spend the majority of our waking hours at work. If we make a mistake and fail to apo...
Jenn Goddu
June 9, 2026 | 6 MIN READ
Customer Experience
How and When to Apologize to Customers
Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...
Jenn Goddu
April 6, 2023 | 6 MIN READ
Customer Experience
Incorporating Diversity and Inclusion in Daily Life
Embracing diversity, equity, and inclusion (DEI) in our lives every day is something many of us...
Jenn Goddu
April 28, 2026 | 6 MIN READ
Customer Experience
9 Ways to Create a Culture of Kindness at Work
Company culture impacts employee engagement as well as customer retention. And that’s just th...
Jenn Goddu
March 21, 2023 | 6 MIN READ
Customer Experience
The Power of Kindness at Work
Work today is often focused on productivity: Do your job well and efficiently! Be a top perform...
Jenn Goddu
June 8, 2026 | 6 MIN READ
Customer Experience
8 Ways to Create a Culture Your Employees Love
If you’d asked an employer about “company culture” before the 1980s, they might have look...
Jenn Goddu
May 14, 2026 | 6 MIN READ
Customer Experience
How to Work with Micromanagers
Read a few articles on leadership and you’ll find that they always talk about the power of gi...
Jenn Goddu
June 9, 2026 | 6 MIN READ
Customer Experience
5 Micromanagement Signs and What You Can Do
There are several ways to describe a supervisor who is overly controlling. Few of them we would...
Jenn Goddu
July 28, 2026 | 6 MIN READ
