Melissa Krut
Melissa seeks balance in all things: the rush of running and the quiet of yoga, what's gained in learning and what's given in teaching, and the pleasures of reading and writing. Her desk would be a hammock, if she could swing it. Meet Melissa.
Customer Experience
Camera On: How Video Calls Improve Our Lives (Mostly)
Customers have long connected with companies over the phone, but the rise in remote work has le...
Melissa Krut
September 18, 2021 | 6 MIN READ
Customer Experience
Labor Day: The Past and Future of Work
At a glance, Labor Day might seem like the most ironic of holidays. What are we celebrating? Wo...
Melissa Krut
August 28, 2023 | 6 MIN READ
Customer Experience
Reasons to Celebrate: September Is…
Looking for reasons to celebrate in times of transition? For many, September means the end of s...
Melissa Krut
September 2, 2021 | 6 MIN READ
Customer Experience
Qualifiers: The Logical Way to Capture Your Ideal Survey Participants
Here's the thing: Everyone wants higher survey response rates -- piles and piles of data -- but...
Melissa Krut
August 24, 2021 | 6 MIN READ
Customer Experience
Listen Up and Speak Up: Burnout, Churn, and Tuning In
There's no question: It's a tough time to be an employer and it's a tough time to be an employe...
Melissa Krut
August 14, 2021 | 6 MIN READ
Customer Experience
Sogolytics 27.0: Release Highlights
Ready to dive in to our latest release? Check out a few highlights, then log in and see for you...
Melissa Krut
August 9, 2021 | 6 MIN READ
Customer Experience
Reasons to Celebrate: August Is…
Looking for reasons to celebrate? You might find them in unexpected places!As updates, chan...
Melissa Krut
August 7, 2021 | 6 MIN READ
Customer Experience
Why and How to Put Automated Survey Distribution to Work For You
Not a news flash: Automation is kind of a big deal. As soon as we get the hang of something, we...
Melissa Krut
July 24, 2021 | 6 MIN READ
Customer Experience
Make These 6 Decisions Before Sending Your Next Survey Invitations
"I really hope we get some low response rates on this survey!" -- no one everWe all know ho...
Melissa Krut
July 10, 2021 | 6 MIN READ
Customer Experience
How to Craft A Survey Invitation That’s Actually Inviting
If you've ever invited people to respond to a survey, you've felt the pressure. What if nobody ...
Melissa Krut
July 10, 2021 | 6 MIN READ